Director of Hotel Operations

SPECIFIC DUTIES AND RESPONSIBILITIES

• Takes the lead creating and developing a profitable, successful, high-quality hotel experience.
• Develop and manage service standards that are in line with guest expectations and property scope.
• Ultimately responsible for all hotel operations including SOPs, controls, staffing, training and development.
• Responsible for department adherence to all company policies and procedures.
• Responsible for Hotel operations’ compliance with gaming regulations and state laws.
• Develops annual budgets and capital planning and performs/reports on performance analytics and KPIs regularly
• Takes the lead on pricing and collaborates with Finance leaders on managing related labor and expenses.
• Creates and develops yield strategy that optimizes hotel revenue and by extension the revenue from gaming guests; it must work in tandem with the property’s player reinvestment strategy and prioritize inventory accordingly.
• Leads collaboration with all internal customers that depend on hotel services and amenities.
• Recognizes and adapts to trends in the industry and recommends items that enhance the product and experience.
• Maintains a good working relationship with property leaders, teams at sister properties, corporate team and vendors.
• Required to implement strategies and programs that develop internal talent and future hotel leaders.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Leadership: a demonstrated ability to manage and lead a team and develop others into leaders.
• Management: the ability to organize and manage multiple priorities, responsibilities and projects.
• Proven track record in managing performance and holding others accountable.
• Experience working on high-performance teams and comfortable working as part of a team.
• Highly proficient problem-solver at both a strategic and functional level.
• Experience working in environments that focus on the customer experience.
• Team Member Engagement; committed to being the team’s advocate and a champion for developing talent internally
• Public relations and guest service skills and excellent oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the property.
• Ability to analyze planning documents results and revise for continued improvement.
• Financial to include forecasting, budget preparation, and reporting.

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS

• Ten to fifteen years of experience in hotels and/or casino hotel operations.
• Five to Ten years of experience managing managers and/or in a Leadership role required.
• 4-year degree in a related field or equivalent work experience in excess of 10 years is preferred.
• Professional certifications, designations and commendations are a plus.
• Pre-opening/opening experience, either for a casino/gaming hotel or national brand, is required.
• Able to obtain a valid Racing License.

Experience

• Gaming (Casino) / Hotel / F&B operations and accounting knowledge preferred

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe