Hotel Assistant General Manager

Position Summary

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The Assistant General Manager is responsible for all aspects of hotel operations. The day-to-day staff management and guests. The GM should be an ambassador for the brand and the company. Provide leadership and strategic planning to all departments to support our service culture, and maximized operations, and guest satisfaction.
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Work very closely with the hotel owners. An Assistant General Manager must also manage profitability, team member engagement, and guest satisfaction measures.
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During your first few days of employment, you will receive important information regarding the performance requirements of your position, basic company policies, your compensation, plus other information necessary to acquaint you with your job and the company. You will also be asked to complete an I-9 form and present the company with information establishing your identity and eligibility to work in the United States in accordance with applicable federal laws.
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CORE ACCOUNTABILITIES:
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• Support the General Manager in all hotel operations.

• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card reports, and maintain close observation of daily house count.

• Helps recruit, select, train, and manage employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals.

• Prepare team member schedules according to business forecasts, payroll budget guidelines, and productivity requirements.

• Have effective interviewing skills.

• Ability to perform all jobs within all departments when needed.

• Work closely with accounting on follow-up items, i.e. returned checks, rejected credit cards, team member discrepancies, etc.

• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.

• Handle Accounts Payable and Accounts Receivable on the M3 Accounting system.

• Assist with or process payroll.

• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

• Maintain constant communication with all departments.

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REQUIRED ATTRIBUTES:
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• Hotel Experience: 5 years (Preferred)

• Hospitality Experience: 5 years (Preferred)

• Computer skills including word processing, spreadsheets & familiarity with brand-specific Property Management Systems.

• Excellent communication, presentation, and listening skills.

• Ability to read and interpret business records and statistical reports.

• Ability to use mathematical skills to interpret financial information and prepare budgets.

• Ability to analyze and interpret policies established by administrators.

• Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

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Job Type: Full-time

Schedule:

• Holidays
• On call
• Weekend availability

Experience:

• Assistant manager: 2 years (Preferred)
• Hospitality: 2 years (Preferred)
• Team Building: 2 years (Preferred)

Work Location: One location