Clubhouse Manager at @ Private Platinum Club

Clubhouse Manager Opportunity available at The Desert Highlands Association

In search of future General Managers to join our awesome tenured team!

If you aspire to become a General Manager at a top-rated Private Platinum Club, then you should check out this great opportunity to join our Leadership Team!

The Desert Highlands Association is searching for an experienced "hands-on" and engaged hospitality professional with exceptional hospitality and leadership skills to join their team of tenured leaders as their new Clubhouse Manager. This is an exciting and key position at the club offering challenges, rewards, and potential for succession planning at one of the country's most iconic residential private clubs, located in beautiful Scottsdale, Arizona. We were rated #14 in the Top 50 Platinum Golf Clubs! That's how awesome we are!!

The Desert Highlands Association

COMMUNITY

• Desert Highlands is a private golf, racquet sports, and recreational community that sets the standard in exceptional desert living. Desert Highlands is a landmark residential enclave set amidst 850 acres of lush Sonoran Desert, located at the base and grandeur of Arizona's Pinnacle Peak.
• The Club and the community have been recognized by Platinum Clubs of America as being among the top 3 percent in the country.
• Membership at Desert Highlands is tied to property ownership, so all members have a vested interest in the success of both the Club and the community as a whole.
• Of the 563 Desert Highlands home sites planned for development, nearly 533 custom homes have been completed.
• Assuring Desert Highlands' residents both privacy and security is a guard-gated entry and 24-hour security patrol monitoring the community's 12 miles of private streets.
• There are 3 ½ miles of jogging and walking trails that wind throughout the community.

CLUBHOUSE/ FITNESS CENTER

• The Clubhouse offers dramatic views from multiple dining areas creating a sensationally picturesque setting for elevated or informal dining. The numerous seating areas inside and outside (approximately 300 seats) with fireplaces make it an inviting place to gather with friends and guests, as well as a spectacular venue to host private events.
• In the fall of 2020, the Clubhouse was expanded to include a new Gastropub and Grille, (Jack's) and subsequently in the fall of 2021 an outdoor dining and seating expansion (Jack's Backyard) was completed which includes 2 Bocce Ball Courts. The club enjoys an energetic Bocce Ball league with 400 members involved.
• In addition to the many awards recognizing the design of this architectural masterpiece, Golf Magazine named Desert Highlands Clubhouse "The Third Best in the World."
• The Desert Highlands Fitness Center is a 7,700-square-foot facility that was updated in 2021 and features the finest cardio and weight training exercise equipment. Personal training and wellness programs throughout the year include retreats, fitness workshops, and nutrition seminars.
• DHA has been recognized as one of America's Healthiest Clubs! This distinction is awarded to a small percentage of Private Clubs that achieve an established Health Score based on industry standards.

RACQUET CLUB

• Few recreational communities offer the variety of tennis courts and facilities available at Desert Highlands Racquet Club. Desert Highlands has 13 courts that include 4 grass, 6 clay, and 3 hard courts that are harmoniously integrated into the natural environment of Desert Highlands. The Professional staff provides an active tennis program for all levels of players including clinics, lessons, organized play sessions, tournaments, and many social events.
• The Racquet Club currently has 2 Pickleball Courts with an expansion of 2 additional courts to be built in 2022. The popularity of this sport at the Club has engaged our members into a hot spot at the club!
• There is also a complete pro shop featuring a wide array of shoes, clothing, and equipment.
• Featured in November/December 2006 issue of Tennis Magazine as one of the "Six Great Places to Retire."
• In addition, the Racquet Club has a grassy area and pond where members can enjoy off-leash dog park time, Yappy Hour, or recreational catch and release fishing.

Clubhouse Overview

The Clubhouse Manager works closely with the General Manager/ Chief Operating Officer and is the operational "right hand" to the GM/COO. Responsible for operation of all aspects of the club in the absence of the GM/COO and perform specific tasks as requested by the GM/COO. The Clubhouse Manager at Desert Highlands has full responsibility for all aspects of operations of the Food and Beverage operation, as well as oversite of non-golf recreational departments and reports to the GM/COO.

The Clubhouse Manager will lead, mentor, coach and counsel the Food and Beverage Management including the Catering Director, Food and Beverage Director, Sr. Service Director, and Executive Chef and all line staff. Must be familiar and execute modern management "best service" practices while promoting a positive, engaging, and responsive service culture in all areas of the Food and Beverage operations and work directly with all other departments to ensure goals and culture of "One Team" are achieved.

Essential Job Functions:

• Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills.
• Monitors the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.
• Functions as an administrative link between departments.
• Monitors internal cost control procedures.
• Plans and coordinates training and professional development programs for club personnel.
• Assists the General Manager in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts and budgets.
• Monitors safety conditions and employees' conformance with safety procedures.
• Maintains contact with members and helps to assure maximum member satisfaction.
• Receives and resolves complaints from club members, guests and employees.
• Attends management and staff meetings as scheduled.
• Monitors labor; evaluates scheduled and actual labor hours and costs.
• Researches new products and develops an analysis of their costs and benefits.
• Works with Human Resources to develop long-term staffing needs.
• May perform clubhouse opening and closing duties.
• Monitors employee dress codes and member dress codes as applicable.
• Conducts training and other meetings with department staff.
• Completes other appropriate assignments made by the GM/COO.

Candidate Qualifications, Competencies, and Characteristics of a Successful AGM include:

• Aspires to be a General Manager/ COO of a Private Club.
• Honesty, integrity, accountability, leadership, empathy, and dedication. Ability to inspire and motivate others, and build trusting relationships to earn the respect of members, employees, and other individuals they come in contact with.
• Proactive and forward thinking, being on the forefront of trends in clubs.
• Genuine, sincere, direct, approachable, respectful, and diplomatic, but able to say "no" when appropriate without alienating members or staff while doing so.
• Active listener, understanding, empathetic, reliable, and relatable to members and staff at all levels. A motivator and leader who can bring out the best in others by setting clear goals and expectations, holding them accountable for outcomes, by providing consistent feedback, support and through respectful interaction and professionalism. Mentors employees to assist with building and obtaining employees' career goals.
• Developing and leading a top-quality proficient management team to drive business results, actively coaching, instilling team accountability, and rewarding successes.
• Strong history of success and keen understanding of quality Food and Beverage operations including revenue growth, training, innovation and creativity, and strong service culture development.
• Ability to define and institutionalize process and procedures (SOPs) on a consistent basis throughout various departments.
• Champion of new ideas and initiatives, looking to consistently improve member experiences and operational efficiency.
• Position will be required to work a varied schedule that may include evenings, nights, and week-ends. Reliable and predictable attendance is required.
• Capable of facilitating discussion between individuals with differing perspectives.
• Ability to plan, direct, coordinates, facilitate and manage all facets of the operation.
• Drives others to produce the best experience for members, guests, and employees.
• Creates realistic plans that support organizational goals. Effectively allocates resources and time. Must be able to prioritize tasks and work well under pressure and deal with stressful situations.
• Proficiency in using Microsoft Office Word, Excel, Outlook and database programs. Working knowledge of time and attendance software and Jonas POS helpful.

Education/Experience Required:

• Bachelor's degree from a four-year college or university, Hospitality Management major preferred or equivalent work experience.

• 6 years Hospitality industry experience with management and supervisory experience preferably in a Private Club Environment.

• Food Handlers Card, Alcohol Management Certification or achievement of both within 60 days of employment.

• Member of Club Managers Association of America (CMAA) and/or other professional associations.
• Certified Club Manager (CCM) designation through CMAA or in current pursuit of this designation desirable.
• Commitment to ongoing self-development such as attending conferences, workshops and meetings to keep abreast of current information and developments in the field to enhance his or her value and quality of services to the members.

Physical Demands & Work Environment

• Position is in busy, non-smoking clubhouse/restaurant in a private residential community in N. Scottsdale.
• While performing the duties of this job, the employee is regularly required to talk or hear; frequently is required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. Occasionally required to stoop, kneel, crouch or crawl; frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.
• While performing the duties of this job, the employee is continually working inside and occasionally is exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Salary and Benefits

Salary is commensurate with experience and comes with a competitive bonus structure. Desert Highlands' attractive benefit offerings add to making this an excellent total compensation package.

How to Apply:

Please submit a copy of your current resume along with a cover letter expressing your interested in this position and why you think you would be the right fit for Desert Highlands' next Clubhouse Manager.

Don't forget to include your experience and competencies that makes you awesome!