What are the responsibilities and job description for the Customer Service Representative position at Desert Ready Mix LLC?
Desert Ready Mix is a ready-mix concrete producer servicing the Metro-Phoenix area with six production sites and their corporate office located in Mesa, Az. The company is recognized as a leader in the industry for their quality of product, customer focus and employee relations. Desert Ready Mix offers a comprehensive benefits package which includes Holidays, PTO, Health Benefits, 401(k) Match and competitive pay.
Job Responsibilities:
- Develop positive relationships with co-workers’ drivers and customers
- Strong verbal and written communication skills
- Assist with inbound customer and driver calls
- Enter customer orders accurately and timely into dispatch system
- Review orders for accuracy
- Manage time efficiently and work effectively with all members of the dispatch team
- Communicate information to supervisors and/or customers via messaging, telephone, and internal dispatching system
- Assist with schedules as needed throughout the day
- Customer Service follow-up as needed
- Attention to detail and ability to multitask
- Perform other duties as assigned by the management team
Benefits:
- Schedule: Monday-Friday rotating weekends
- Bi-Weekly pay
- Comprehensive benefits package
- 401k
- Paid Time Off
- Paid Holidays
Qualifications:
- Commitment to exceeding expectations
- Beginner to intermediate skill set of Microsoft Office
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Ability to work independently and as a member of various teams with strong interpersonal skills
- Always ask the right questions
- Pre-employment drug test required
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