Technical Operations Lead (Hybrid)

Detroit Labs was founded in 2011 with a vision for building digital products, services, and the teams that power them. We create digital solutions that transform the way our clients do business. We build genuine relationships based on respect, trust, and results. We foster a diverse and inclusive culture that values people - providing them with the tools, resources, and support they need to thrive professionally, exceed client expectations, and be themselves at work. We have a variety of client teams we work with ranging from startups to Fortune 500 companies so there are always new and exciting projects going on.

Detroit Labs OnSite Business Unit is looking for experienced Operations Lead to join an exciting project with an existing client that drives game-changing automotive technology. This role will work on connected vehicle services for customers owning vehicles with connected capabilities across the USA and Canada. These systems consist of several backend, frontend, and middleware applications. The systems integrate with the connectivity units inside the vehicle, and enable features like the ability to remotely start the vehicle, view parking locations, Alexa voice commands, and many more. As a full time member of our OnSite Business Unit team, we prioritize your individual career growth by providing optional check-in support, a yearly retro, and access to a variety of learning resources to ensure you are always growing and working towards your goals.

This is a full-time salaried hybrid role located in Auburn Hills, MI. You must be able to work in the office a minimum of 2 days a week.

• 8 years of experience working in IT program/project management
• Experience in the automotive industry. Exposure to connected/autonomous vehicles (preferred)
• Experience leading mid/large IT projects and teams using Agile methodologies
• Knowledge of core and modern technologies including AWS, Jave/J2ee, and web services
• Understanding of system integration concepts, especially API specifications
• Experience with product-based delivery of cloud services and operations
• Understanding DevOps practices and experience supporting operations automation
• AMS support experience
• Ability to quickly understand issues, debug and arrive at solutions
• Experience in the full system lifecycle, from planning to operations
• Experience with MS tools such as MPP/PPT/Excel
• Detroit Labs is not currently able to hire candidates who will reside outside of the United States during their term of employment

• Manage and oversee mid/large IT projects to achieve successful outcomes
• Provide clear and concise updates to senior executives
• Increase maturity of service delivery and service management in multi-vendor and global cross-functional teams
• Foster a high-performing team and provide effective leadership
• Take a proactive and customer-focused approach to problem-solving
• Make informed decisions and anticipate future needs
• Communicate effectively through various channels, including written, oral, and presentations
• Create flow diagrams to create an operational view of the functionality
• Perform operational tasks like monitoring, analysis, reporting, and prompt attention to issues
• Navigate complex global ecosystems to achieve desired results

• The salary range for this role is from $100,000-$130,000 commensurate with experience
• Full medical, dental, vision benefits
• 401K contribution options
• Quarterly outings and events
• Paid vacation
• Parental leave program
• Monthly budgets for “team fun” bonding events
• Free lunch for various company meetings and Lunch & Learns
• Access to our mentorship program and employee resource groups (ERGs)
• Volunteer opportunities
• All-company remote-friendly activities
• Plenty of Detroit Labs swag

Salary : $100,000 - $130,000