Program Supervisor - IT Manager

Job Description

Job Title

Position Title: Program Supervisor – IT Manager

Location:1425 East Warren Avenue, Detroit, MI 48207

Salary: $81,441 - $103,142

Reports to: Senior Director of Field Services and Asset Management

Bargaining Unit: OSAS

Benefits Eligible: Yes

Telecommuting Eligibility: Eligible for telecommuting up to 20% (one (1) day per week)

In accordance with the Agreement between Organization of School Administrators and Supervisors (OSAS) and the Board of Education of the School District of the City of Detroit, the following vacancy is announced.

Position Summary:

As a significant member of the Technology Division’s Field Services & Asset Management team, the Program Supervisor, IT Manager serves as the liaison between school and senior leadership and teams across technology to resolve escalated issues, provide technology consultation and coordinate special projects. The Program Supervisor, IT Manager role is responsible for managing a cohort of Field Service Specialists to provide direct technology support to all District staff, students, and families. This includes coordination of cohort activities, ensuring appropriate staff and resource allocation for team, managing team projects, developing communications for varied audiences and performance management for the team.

Minimum Qualifications:

• Bachelor’s degree with a focus in an information technology field (e.g., Information Systems, Information Sciences, Computer Science) preferred.

• Minimum of five (5) years of technical support experience required.

• Minimum¿of five (5) years managing technology professionals, including coaching, training, and performance management.

• Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint. Proven experience managing projects required, including coordination of resources and communication to stakeholders.

• Evidence of strong, effective verbal and written communication skills with the ability to convey technical information to a non-technical audience.

• Strong analytical, problem-solving and decision-making skills.

• Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy.

• Ability to adapt to changes quickly, proposing and implementing thoughtful solutions to problems.

• Self-motivated with the ability to work in a fast-moving environment.

• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.

• Must own reliable transportation to travel to District locations as necessary during the workday.

Essential Functions:

Security Clearance:

Internal Applicants

If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.

External Applicants

In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.

Method of Application:

Applicants must apply through the online application system. Only applications submitted through the online application system will be considered for any posted position and all applications require a resume to be considered.

Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's prior employer(s) prior to hire. It is the applicant's responsibility to provide all documentation (including copies) as requested.

Applicants requesting assistance during the application process should contact the Office of Human Resources via email at recruitment@detroitk12.org or phone at (313) 873-6897.

DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions opportunities. Contact the Civil Rights Coordinator for more information at (313) 240-4377