What are the responsibilities and job description for the Clearing and Settlement Operator position at Deutsche Bank?
Job Description:
Job Title Clearing and Settlement Operator
Location Jacksonville, FL
Overview
Global Office Support - The Corporate Trust Operations operators are responsible for the operational aspects and day to day Level 1 support for the Global Office / Global Plus cash accounting system. As a member of the Global Office/Plus Support team you will serve as a liaison between Deutsche Bank and the application vendor when working to resolve more complex system problems. As various problems arise and are remediated, the resolution steps will be documented in procedures for future reference. Both systems have scheduled and unscheduled system maintenance and upgrades. The Support Team will oversee ensuring that the changes are fully tested either by our team or by the appropriate client services personnel, and that the upgrades do not have an adverse impact to normal business functions.
What We Offer You
* A diverse and inclusive environment that embraces change, innovation, and collaboration
* A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
* Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
* Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
* Educational resources, matching gift, and volunteer programs
What You'll Do
* Level 1 inquiry resolution primarily facing internal Deutsche Bank users and stakeholders
* System training sessions via video conferencing and Teams meetings
* Monitoring transaction queues and escalating defects to the point of resolution
* Working with the vendor and users to diagnose and report defects
* Assure the adherence to strict security procedures regarding data integrity and transaction repairs
* Supporting the Deutsche Bank Global Technology group in code deployment and testing
Skills You'll Need
* The ability to understand process flows and apply the relevant controls including risk mitigation
* Client relationship experience
* Excellent communication skills
* Securities industry experience including payment deadlines
* Multi-tasking capabilities
Skills That Will Help You Excel
* The ability to problem-solve with minimal supervision
* Attention to detail
* Ability to work as a team in a diverse environment
* Proficient in Microsoft Office Suite
* Flexible and able to work overtime
Expectations
It is the Bank's expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
Hear from our people and look inside our office: DB@The Muse
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email HR.Direct@DB.com.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about our diversity and inclusion policy and initiatives.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
Job Title Clearing and Settlement Operator
Location Jacksonville, FL
Overview
Global Office Support - The Corporate Trust Operations operators are responsible for the operational aspects and day to day Level 1 support for the Global Office / Global Plus cash accounting system. As a member of the Global Office/Plus Support team you will serve as a liaison between Deutsche Bank and the application vendor when working to resolve more complex system problems. As various problems arise and are remediated, the resolution steps will be documented in procedures for future reference. Both systems have scheduled and unscheduled system maintenance and upgrades. The Support Team will oversee ensuring that the changes are fully tested either by our team or by the appropriate client services personnel, and that the upgrades do not have an adverse impact to normal business functions.
What We Offer You
* A diverse and inclusive environment that embraces change, innovation, and collaboration
* A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
* Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
* Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
* Educational resources, matching gift, and volunteer programs
What You'll Do
* Level 1 inquiry resolution primarily facing internal Deutsche Bank users and stakeholders
* System training sessions via video conferencing and Teams meetings
* Monitoring transaction queues and escalating defects to the point of resolution
* Working with the vendor and users to diagnose and report defects
* Assure the adherence to strict security procedures regarding data integrity and transaction repairs
* Supporting the Deutsche Bank Global Technology group in code deployment and testing
Skills You'll Need
* The ability to understand process flows and apply the relevant controls including risk mitigation
* Client relationship experience
* Excellent communication skills
* Securities industry experience including payment deadlines
* Multi-tasking capabilities
Skills That Will Help You Excel
* The ability to problem-solve with minimal supervision
* Attention to detail
* Ability to work as a team in a diverse environment
* Proficient in Microsoft Office Suite
* Flexible and able to work overtime
Expectations
It is the Bank's expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank's hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life
Hear from our people and look inside our office: DB@The Muse
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email HR.Direct@DB.com.
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click here to find out more about our diversity and inclusion policy and initiatives.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
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