Certified Warranty Manager

Description

Develon is looking for an experienced and driven Certified Warranty Manager to join our dynamic and growing team!

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions’ by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Develon products, visit na.develon-ce.com.

What You'll Do

The Certified Warranty Manager is responsible for Certified Develon equipment activity and training as well as the technical service-related initiatives of the Develon Remarketing team. In addition, this role will drive and support the expansion of Develon certified product offerings. 

• Cultivate relationships with dealer network via continuous communication 
• Increase Doosan Dealer engagement in Certified and Certified execution rate 
• Consult to improve Certified sales and promote lease return purchase engagement 
• Identify and develop eligible Remarketing Dealers 
• Manage overall Certified compliance and training procedures 
• Audit Certified Warranty application, inspection, and fluid testing 
• Create and direct reconditioning programs 
• Responsible for understanding and participating when needed lease return/Certified activity
• Present, support, and lead by example with a safety and quality-oriented attitude.
• Assist with the optimization of Remarketing platform and programs 

What You'll Get

• Competitive Compensation and Benefits Program
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization.

Requirements

What You'll Need to be Successful

• Bachelor's Degree with a strong service base is preferred; Tech school degree will be considered.
• 5 years’ experience mechanical, parts or technical service knowledge 
• Proficiency in Excel, PowerPoint, and Word is required
• Organized with a strong sense of customer focus, priority, urgency, and commitment to deadlines;
• Excellent communication skills with focus on delivering superior customer service 
• Ability to manage relationships with external and internal contacts across multiple business disciplines, geographies, and cultural backgrounds;
• Ability to work well in a team environment and independently 
• Ability to handle a heavy workload and manage multiple projects
• Ability to lift 50Lbs or more and climb over, on or around heavy machinery 
• Domestic travel of 50% or greater is required
• Hybrid – Work will be performed from both remote and onsite Suwanee GA location after the onboarding period.

HD Hyundai Infracore North America, LLC. is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company's hiring location is Suwanee in GA.