IT Field Engineer | Southampton

Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team. 

What’s in it for you -   

• Salary: £25,000 - £45,000 per year depending on experience 

• 40 days paid holiday annually 

• Partnerships scheme where you will receive a share in the profit of the business. 

Mandatory Skills - At least 5 years’ experience in a similar role in: 

• Configure and implement cyber essentials and GDPR security standards (mandatory) 

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory) 

• Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s) 

• Ability to pro-actively support and collaborate with service providers. 

• Follow industry best practices processes.  

• Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc) 

• Azure administration and implementations  

• Good understanding and knowledge of Windows 10, Windows 11 and Mac 

• Familiar with different client builds/imaging.  

• Strong customer support, written and verbal communication, and be a team player. 

• Ability to problem solve independently.  

Duties will include but are not limited to -  

• Be the initial point of contact for our customers. 

• Manage incoming requests incidents/requests from the help desk. 

• Provide customers with timely updates to their cases in line with Service Level Agreements. 

• Escalate high priority issues to Line Management. 

• Complete regular tasks in line with Service Desk procedures. 

• Review daily priorities and take appropriate action to ensure results are achieved. 

• Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level. 

• Installing, testing, maintaining and repairing hardware and software.  

• Documenting processes and logging tickets for open work.