Job Description: Tier 2 Technician
About you:
· You love computers, software, and technology
· You love to learn and explore new systems
· When you find a problem, you know how to find a solution
· You have an advanced understanding of network, server and workstation troubleshooting
· Given the choice to get mad or get motivated, you choose to be motivated
About Devfuzion:
· The largest provider of IT and Security Managed Services in the Tri-Cities market
· Growing team of professionals with backgrounds from multiple industries
· Committed to providing our employees with the best benefits and coverages in the area
· Dynamic customer environment serving over 4,000 end users each month
· Co-workers with a variety of interests from motorcycles and cars to gaming
The Job:
Devfuzion is a fast-paced MSP looking for the best Tier 2 Technicians to work in the Tri-Cities, WA. The Tier 2 Technician is responsible for maintaining the design and integrity of customer internal systems, including hosted cloud environments. The Tier 2 Technician is able to do on-site and remote troubleshooting for customer locations. The candidate must be able to clearly and effectively communicate technical needs and resolutions to customers, work well in a team environment, and always demonstrate a professional work ethic .
Duties:
· Handle Tier 1 help desk escalations through tickets or phone
· Follow up on outstanding requests and ensure timely resolution
· Assist customers remotely or on-site in a variety of environments
· Answer calls within your call que and escalate issues as needed
· Manage and monitor customer assets to ensure accurate inventory records
· Other duties may be added and/or assigned as needed
Knowledge:
· IT Support relating to issues with the network systems and infrastructure.
· Support services for Microsoft related technologies: Windows Server, Exchange, SQL, Terminal Server, etc.
· Support services for virtualization technologies: VMware and Microsoft Hyper-V.
· Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
· Administer hosted and cloud solutions for customers using technologies that meet their requirements.
· Support disaster recovery solutions.
· Remote access solution support: VPN, IPsec, etc....
· Monitor remote management systems and management alerts and notifications and respond accordingly through service tickets.
· Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
· Document maintenance for all computer systems and network infrastructure.
· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
Experience Preferences:
Benefits:
Note: This position will require travel, good driving record and on-call rotation for nights and weekends. Our office is located in Kennewick WA.'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
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