Room Attendant

JOB TITLE: Room Attendant

REPORTS TO: Executive Housekeeper / Operations Manager

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms under supervision of housekeeping supervisor. Room attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Dusts the room and furniture.
• Replenishes guest room and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, deep cleaning etc.) as required
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in the correct amount and location.
• Inspect the condition of bathrobes and replace soiled/damaged ones.
• Remove dirty bed linen and make the bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Dust and polish all furniture.
• Realign furniture to the floor plan.
• Responsible for replenishment of guest water.
• Responsible for the Hotel property in the work area.
• Attends guest calls, guest requests /guest complaints in the area assigned.
• Authorized to enter guest rooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.

PREREQUISITES:

Good guest interaction skills.

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Attention to detail.

Be Coachable.

Education:

A High School diploma is preferred.

Experience:

Previous hotel-related experience desired.

Physical:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $15