Job Posting for Technical Support Specialist at Dexian
Title: Technical Support
Location: Enon , OH
Duration: 12 Months
Job Description:
Roles and Responsibilities:
Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
Understands and completes proper processes when installing software
Directs field personnel in installing new equipment that is going on the store network
Configures and upgrades software on newly installed devices
Implements software changes for fuel dispensers and fuel tanks
Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
Provides troubleshooting by using remote tools connected to other legacy networks
Manages multiple tickets and works them in order of emergency to lowest priority
Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
Reads, interprets and follows procedures described in the internal knowledge base
Provides documentation for knowledge base articles
Works with third-party help desk vendors as applicable
Maintains inventories and orders parts as needed
Provides phone support as needed
Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
Initiates timely communication of critical events to Store Support Team Leads
Completes other duties, including special projects, as assigned by Management
Education Requirements:
Associate degree in Computer Networking or 2 years of related experience
Specialized training in network communication, PC architecture and application support
Job Type: Contract
Pay: $20.00 - $22.50 per hour
Expected hours: 40 per week
Schedule:
8 hour shift
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Enon, OH (Preferred)
Ability to Relocate:
Enon, OH: Relocate before starting work (Preferred)
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Technical Support Specialist career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Technical Support Specialist.
Click the checkbox next to the jobs that you are interested in.