Salesforce Business Analyst (Service Cloud)
Job Posting for Salesforce Business Analyst (Service Cloud) at DGN Technologies
Job Details
Role: Business analyst (Salesforce)
Location: Sunnyvale, CA (Onsite/Hybrid)
Must have:
Salesforce Field Service and/or Service Cloud hands on Configuration experience,
4-6 years minimum desirable.
Experience with ServiceMax Asset 360 highly preferred.
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
- Work with existing SFDC Architects to implement SFDC Service functionality.
- Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
- Perform configuration /system changes to meet business requirements as needed.
- Ensure proper level of testing and documentation is completed for all work.
- Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
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Estimate Salary for Salesforce Business Analyst (Service Cloud) in Sunnyvale, CA
$120,475 (Medium)
$108,273 (25th)
$132,677 (75th)
For Employer
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