What are the responsibilities and job description for the Commercial Service Manager position at DH Pace?
DH Pace Company aspires to hire a Commercial Service Manager in our Charlotte, North Carolina office. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.
Job Responsibilities:
- Manage day-to-day operations of the commercial service department.
- Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
- Review workload and manpower to meet customer commitments in a cost effective manner.
- Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
- Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
- Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
- Will assist with hiring, training and developing new employees
- Other duties as assigned
Requirements:
- Bachelor’s degree, highly preferred
- Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
- Review customer survey data, respond to customer concerns
- Possess an ability for technical applications and mechanical systems
- Must possess a Valid Driver’s License
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with company-wide sales in 2021 of $740M.
We set the tone for success, reward hard work and put employees first:
- Exposure to tenured DH Pace leaders will invest time in training and development.
- Access to online training material to enhance professional skills and product knowledge
- Advancement and transfer opportunities
- Competitive compensation
- Comprehensive total benefits package and corporate wellness program
- PTO Plan - 16 days accrued annually after 1 year of service! 10 days accrued annually to start!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
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