Operations Manager I

Reporting to the Senior Director, Client Support Services, this role will be tasked with leading the program / account management function within DHL Service - Logistics (SL) and will be instrumental in ensuring customer satisfaction, revenue stability and expansion. Specifically, you will be tasked with successful contract renewals, customer retention/satisfaction, change management and implementing global consistency of service offering and best practices.

Responsibilities:

• Develop a close and constructive working relationship with key customers to align on the strategic services roadmap
• Provide operations solutions/development for the customer as their needs change
• Monitor and improve customer profitability
• Lead and drive the Program Management group towards a high standard of quality within Service Logistics
• Drive strong Regional cross-functional partnerships with all counterparts supporting SL
• Supports the contract renewal process with a long term development strategy for SL
• Deliver best in class customer capability by continually improving and standardizing our core processes across customers
• Management of the regional Client Support Services team

Your success will be measured by:

• Customer satisfaction results
• P&L and revenue growth results
• Service Performance KPI results
• Achieving revenue and profit targets
• Implement projects on time and within budget

Requirements:

• Bachelor’s Degree
• Minimum of 10 years working experience in an international logistics environment in Program Management, Operations Leadership or Sales
• Minimum of 7 years working experience of delivering complex pr

Operations Manager I

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you’re looking for change, and you’re ready to make changes … we’re looking for you.

DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.

Our Operations Managers do just that – every day, all day. They have the drive to lead, the passion for excellence, and the enthusiasm for team development that we need. They’re not just ready to face the challenges of the day – they’re psyched about it because they know they are a part of everyday life.

Job Description

• You’ll manage multiple areas with multiple priorities and multiple stakeholders – every day

• Your supervisors will share your passion for excellence – because those are the only kinds of people we hire

• You’ll have a seat at the table where your observations and suggestions will be heard and acted on

• You’ll set the direction for your team, providing guidance toward continuous improvement

• You’ll support your team’s development through the endless learning opportunities DHL Supply Chain offers

• You won’t be micro-managed by your General Manager – but you will be held accountable

• You’ll learn, grow, and become the type of manager you’d like to work for

• You’ll love it

Required Education and Experience

• Bachelor's degree or equivalent, preferred

• 1-3 years logistics industry experience, required

• 2-4 years of experience in a supervisory or management role, required

• Experience with P&L management, objective setting and project management, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.