Training Manager

Summary: 
The Training Manager is fully responsible for the new DHL Onboarding program “From Yes to More” including facilitation, organization, scheduling and KPI reporting. The Training Manager will lead the design, planning, implementation, management and delivery of training to implement standard process workflows and enhance the skills, knowledge and abilities of employees to support high-performing teams and to enhance company culture. The Training Manager will manage and develop frontline Operation Trainers in successfully carrying out DHL eCommerce’s training method “Training the DHL Way”. This role will also work closely with leaders cross-functionally to ensure their training team successfully trains new processes which are introduced in operations.

Essential Duties and Responsibilities:

• Leads, organizes, facilitates, and implements the continuous improvement of the New Hire Onboarding program “From Yes to More”.
• Reports weekly and monthly KPI on DC Onboarding and Training Program.
• Identifies and assesses current and future training needs through job analysis, career paths, annual performance appraisals and consultation with leaders.
• Works in close partnership with leaders and functional teams to design and deliver functional training plans that supports priorities and development opportunities. 
• Creates and delivers training solutions that translate complex processes into easy-to-understand course materials and job aids.
• Implements strategies to track and communicate training status updates and business impact.
• Ability to execute in a variety of training mediums: operations floor trainings, online learning, classroom learning, and other. 
• Maintains a keen understanding of training trends, developments and best practices.
• Develops, maintains and support training for New Process Implementation.
• Supports employee training, development, onboarding, and retention efforts. 
• Helps manage, assess and track the conversion of temporary agency employees to fulltime DHL. 
• Helps manage retention tracking and employee turnover rates and supports retention efforts.
• Determines time allotted for training in each role and a path for development of frontline employees.
• Manages and supports the further development of the New Hire Onboarding.
• Manages and directs the work of onsite training personnel. 
• Maintains understanding of new educational and training techniques and methods.
• Supports other activities as requested.

Requirements & Skills:

• Strong coaching, teaching and leadership skills
• Ability to effectively manage and direct the training activities of Operational Trainers 
• Excellent communication, writing and reporting skills
• Ability to collaborate and partner
• Ability to engage and involve teams while leading change that impacts culture.
• Ability to exercise sound judgement to balance business needs and achieve objectives.
• Demonstrated ability to effectively facilitate projects and training
• Strong oral, written and presentation skills at all levels of an organization.
• Ability to organize and manage multiple concurrent projects and priorities.
• Action-oriented, self-starter who can delegate and be hands-on as situations deem appropriate.
• High energy with the ability to work in a fast-paced environment.
• Forward-thinker, committed to continuous improvement, and excited to continually develop the skills of team members.
• Ability to plan, multi-task and manage time effectively.
• High level of interpersonal skills, creative ability and visual graphics design ability.
• Must be a creative problem solver who can remove or maneuver around obstacles to drive success.
• Must possess exceptional communication skills, both written and oral.
• Must be able to work independently.

Education and/or Experience: 

• Bachelor’s degree in business, education, HR or equivalent work experience.
• 5 years of operational training experience
• 3 years of supervisory experience.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.).
• Proficient with the Microsoft Office Suite (Word, PowerPoint, Outlook and Excel) required.
• Knowledge of Lean methodologies is a plus.
• Training within Industry experience a plus.

Physical Demands:

• Able to work a range of shifts based on operational needs.
• Physical demands are consistent with a professional office setting.
• Frequent standing and walking.
• Up to 10% travel may be required for offsite meetings and training

Equal Opportunity Employer – Veterans/Disability