What are the responsibilities and job description for the Retail Service Agent - Tampa, FL position at DHL Express?
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DHL currently has an opening for a Retail Service Agent at our innovative NEW DHL Service Point in Tampa, FL. The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. This person will work independently on location at our new popup facility and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Accountabilities:
- Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
- Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
- Assist customers who need to drop off or pick up their pre-labeled DHL shipment
- Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Position Requirements:
- HS diploma or GED required
- Generally 1-3 years of experience in an area of responsibility
- Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
- Previous customer service experience preferred
- Strong digital literacy required
- Exceptional ability to multi-task required
- Ability to work independently
What We Provide:
- Competitive Hourly Pay
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement Program
- Generous Paid Time Off – Starting at 4 Weeks
- Paid Family Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
