Assistant General Manager

Supervisory Responsibilities: Hotel staff

FLSA Classification: Exempt

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Position Summary:

Responsible for generating profits while maintaining/exceeding premium in all areas—total revenue, employee satisfaction, guest satisfaction and GOP margins/GOP.

Essential Functions:

• Develop, administer and control the hotel revenue and expense budgets.
• Analyze Profit and Loss in all departments and hotel and General Ledger statements.
• Review guestroom inventory management to ensure maximization of guestroom/suite revenue.
• Ensure Department Heads follow proper selection, training, counseling and motivation of hourly employees.
• Hire, train and motivate managers. Ensure that all managers do the same for their employees.
• Monitor results of Heartbeat scores, especially those that do not rate hotel at highest rating. Have Guest Relations cases checked daily. 
• Train and work closely with department heads to ensure focus on DHS & Hotel goals are met.
• Develop department heads for positions of higher responsibility. Also ensure that meetings that are held are needed, useful and productive in the least amount of time.
• Meet with Department Heads monthly to discuss annual goals and progress toward them.
• Responsible for a safe environment to reduce the risk of injury and accidents to employees and guests.
• Ensure incident reports are promptly completed in the event of employee or guest injury with complete follow up to minimize cost to hotel and prevent future incidents.
• Inspect various parts of hotels daily to ensure guestrooms, public spaces, grounds, work and kitchen areas meet cleanliness standards.
• Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
• Ensure capital budget is prepared to needs of hotel/owners. Ensure that capital budget is completed annually within budget and with maximum benefit to hotel.
• Work with General Manager to help maintain all areas of Dashboard to premium.
• Ensure all brand standards/initiatives are being complied with daily.
• Assist the GM in preparation of forecasts and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are in place.  

Education and Experience:

• Associates or Bachelor’s degree preferred
• Must have at least 3 years of successful AGM and/or department head experience in medium to large hotels.   

Abilities:

• Communicate clearly and respond promptly in front of both large and small audiences.
• Relate effectively to all employees, including those with limited education/experience.
• Maintain a calm demeanor in a very fast paced environment.
• Fit within the culture of the hotel. Has management style and skills needed now, is collaborative and teamwork-oriented, and exhibits fairness, ethics, and integrity.  
• Handle any emergency.

• Sell hotel both internally and externally to new/existing clients.
• Inspire, train and mentor others for promotion.
• Multi-task and delegate for maximum desired results.
• Ensure that employees know that GM/AGM/Managers are working for their benefit and that employees know there is always an open door policy.
• Inspire people to want to do better/to want to meet/exceed goals.
• Set the example for everyone else in the hotel as to how we should work, treat each other, ensure guests want to come back to the hotel and resolve differences.