Patient Advocate

SUMMARY:

This Position is responsible maintaining patients right by educating patients; responding to patient and patient family complaints; resolving patient issues; reporting unresolved issues

DUTIES AND RESPONSIBILITIES:

• Interact with clinic patients
• Provide a copy of the patient’s rights information pamphlet
• Record review, and take steps to follow-up on and resolve patient complaints
• Analyze complaints to enhance overall quality of care
• Gather and examine patient information to determine eligibility for financial assistance
• Create and maintain record keeping files and systems.
• Liaison with claims department staff
• Assure confidentiality of paperwork, documents, and calls
• Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions
• Offer negotiation services after exhausting all other provider balance billing alternatives.
• Coordinate with office staff to adequately communicate estimated wait times
• Maintain timely communication with patients
• Project an approachable and professional image
• Work on special projects as assigned
• Help with the communication team and front desk staff when staffing needs are required

Education: High school diploma, GED or equivalent

Experience:

• 2 years of experience with patient advocacy in the health insurance
• Proficiency handling multi- telecommunication systems and electron documentation software
• Excellent written and verbal customer service skills
• Organizational, decision making and problem-solving abilities
• Ability to work independently or on a team
• Capability to maintain and respect confidentiality and HIPAA guidelines

Diabetes & Glandular Disease Clinic, P.A.

Job Description

Performance Requirements:

Knowledge:

• Knowledge of patient rights and responsibilities
• Knowledge of medical terminology.
• Familiarity of clinic protocols and policies.
• Knowledge of HIPAA

Skills:

• Skill in handling multi- telecommunication systems and electron documentation software

• Skill in conducting cooperative interactions with patients and staff.
• Skills in prioritizing tasks and time management.
• Strong organizational skills.

Abilities:

• Ability to interpret and respond appropriately to instructions.
• Ability to articulate both written and verbal to patients
• Ability to build rapport with patients and co-workers.

Work Environment:

• Work is typically performed in an interior/ office work environment
• No or very limited physical effort required
• No or very limited exposure to physical risks

About Diabetes & Glandular Disease Clinic, P.A.:
The Diabetes & Glandular Disease Clinic, P.A. (DGD) offers the best in treatment for hormonal and metabolic disorders such as type 1 and 2 diabetes, gestational diabetes, thyroid disease, osteoporosis, lipid disorders (high cholesterol), pituitary/adrenal gland problems, menstrual disorders and hirsutism. All our doctors are board-certified in Endocrinology & Metabolism, a sub-specialty of Internal Medicine. Our renowned clinic is located in the South Texas Medical Center. DGD is an Equal Opportunity Employer. We do pre-employment drug screening and background verification checks. DGD offers competitive salary, PTO, holiday pay, medical/dental/vision insurance, disability benefits, life insurance and a 401(k) plan.