System Administrator

Company Overview:

It’s not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service businesses, schools, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. Focused on transparent, reliable, and knowledgeable service, our team helps customers plan, get the most value for their current Apple devices, and feel secure that their devices have been responsibly upcycled or recycled. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position Overview:

We are looking for a knowledgeable Systems Administrator to maintain, upgrade, and manage our software, hardware, and networks. The ideal candidate will have a strong understanding of system infrastructure and be adept at troubleshooting issues to ensure the smooth functioning of our IT environment. This role requires excellent problem-solving skills, attention to detail, and the ability to work collaboratively with colleagues across various departments.

Responsibilities:

• Install, configure, and maintain servers, operating systems, and software applications.

• Install, configure, and maintain networking equipment, including, but not limited to, switches, routers, and wireless access points.

• Managing devices and endpoints through MDM systems.

• Monitor system performance and troubleshoot issues to ensure optimal functionality and uptime.

• Implement security measures to protect systems, data, and networks from cyber threats and unauthorized access.

• Perform regular backups and disaster recovery procedures to safeguard critical data.

• Manage user accounts, permissions, and access rights in accordance with company policies.

• Collaborate with IT team members and other departments to address technical issues and support business initiatives.

• Stay current with industry trends, technologies, and best practices to recommend improvements and enhancements to existing systems.

• Document system configurations, procedures, and troubleshooting steps for reference and training purposes.

• Provide peer oversight of help desk and repair areas.

Qualifications:

• Associate’s degree in Computer Science, Information Technology, or related field (preferred).

• Proven experience as a Systems Administrator or similar role.

• Strong proficiency with Mac, Linux, and/or Windows server environments.

• Proficiency in virtualization technologies such as VMware or Hyper-V.

• Experience with cloud computing platforms, such as AWS or Azure, is a plus.

• Proven experience with multiple MDM vendors, such as Jamf, Mosyle, InTune, etc.

• Apple Deployment and Management experience.

• Experience with scripting, BASH, Python, etc.

• Experience with facility security, including cameras, doors, etc.

• Knowledge of networking protocols, TCP/IP, DNS, DHCP, VPN, etc.

• Familiarity with monitoring tools and system administration automation.

• Excellent communication and interpersonal skills.

• Ability to prioritize tasks and work independently or as part of a team.

• Relevant certifications (e.g., MCSE, RHCE, CCNA) are desirable.

• Must be able to lift 25 pounds.