Client Relations Representative

As a Client Relations Representative (Contact Center Representative) at Diamond Braces, you will play a pivotal role in delivering exceptional patient care and support. Your primary responsibilities will include assisting new patients in identifying their orthodontic needs, explaining treatment options, creating new patient charts, and scheduling initial consultations across our expansive network of 60 locations in NY, NJ, CT, and PA.

 Additionally, you will provide ongoing support to existing patients by facilitating follow-up appointment scheduling, managing payments, addressing billing inquiries, and updating patient information with empathy and solution-based recommendations. Your dedication to ensuring a seamless and positive experience for every patient will contribute significantly to our mission of providing high-quality orthodontic care and customer service.

Who We Are 

At Diamond Braces, we believe in creating a brighter future and enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer customer-centric orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’). We are committed to ensuring every individual can embrace the confidence that comes with a healthy and happy smile.

Since our founding in 2000, Diamond Braces has continued to earn the trust of thousands of clients and create better access to orthodontic care throughout the Tri-State area. We have created over 100,000 new smiles (and counting) and expanded to include multiple locations, with over 60 Orthodontic practices providing high-quality care for our patients. Our vision is to treat patients and employees with the highest ethical standards.

Our goal for the future is to increase our footprint through underserved communities and provide quality orthodontic care for generations to come. We have become known for being one of the most experienced and affordable orthodontic providers, passionate about delivering expert care and making people smile.

What you can expect with a career at Diamond Braces:

• $18/hr pay ( $1/hr differential for Bi-lingual Spanish/English speakers)
• Performance Incentive Programs
• Full-Time Hours
• Health, Dental, and Vision insurance packages
• PTO
• 401(k) with company match
• Discounted orthodontic care for you and your family
• Ample growth & advancement opportunities
• Full-scale mentorship

Essential Functions 

• Handle inbound and outbound calls, assisting new patients in identifying their orthodontic needs, explaining treatment options, creating new patient charts, and scheduling initial consultations at any of our 60 locations in NY, NJ, CT, and PA.
• Provide support to both new and existing patients by assisting with appointment scheduling, managing payments, addressing billing inquiries, and updating patient information with empathy and solution-based recommendations.
• Coordinate closely with our orthodontic offices to ensure the delivery of the best possible service experience for our patients.
• Maintain flexibility to work any shift during our operating hours, including Monday to Friday from 10:30AM to 7:00PM, and rotating Saturday's from 8:30AM to 5:00PM,
• Commit to a full-time schedule of 40 hours per week.
• Perform any additional duties as assigned by management to support the smooth operation of our client relations department.

* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.