Field Operations Agent, Miami

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for a Field Operations Agent to join our Field Operations team in Miami and ensure fans have the best possible experience when they go out. 

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

The Field Operations team at DICE ensures that the market-leading standards DICE sets in product design are replicated in the dynamic, real-world environment of live events.

Working closely with the Country Manager, Account Managers and Partner Services teams, the Field Operations team liaise with our venues, promoters and brand partners to ensure that fans at shows, club nights and festivals have the very best on-the-day experience.

Please note, we're looking for someone to join the team full-time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.

You’ll be

• Providing training on DICE and procedures to our partner venues and promoters, ensuring all our partners receive first-class support.
• Working with Account Managers to design and support the access strategies at our partner venues and festivals.
• Providing first-tier technical support to all our partners, and will be responsible for the device setting, management and distribution of all hardware.
• Working with the Event Services Manager to coordinate box office planning, support, and operations on-site at partner venues and festivals.
• Supporting the Partner Services team by providing product and administrative support for DICE Partners & Self-Service clients.
• Undertaking administration and account settlement.

You are

• Passionate, humble and talented.
• A fan of music and culture.
• Actively responsible.
• Amazing at schedule management and time-keeping.
• Not shy to get stuck in, to hustle around a problem and get the best result.

You’ll need

• Experience in the live music events environment and in event information administration.
• The ability to think on your feet and respond quickly and rationally to any urgent issues.
• An eye for detail and excellent communication skills to make sure everyone knows the vital info.
• Flexibility in terms of working hours and schedule.

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris and Milan. We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast. Read about our latest Series C funding and what’s next for DICE. 

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a more diverse, equitable and inclusive DICE. 

Our benefits

• Unlimited vacation 
• Private healthcare
• 401k, FSA and HSA

During the pandemic, we’ve learned that working from home can help us focus, but many of us are missing the buzz of the office. We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

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