Job Posting for Senior Data Center Technician at Dice

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Microsoft Corporation, is seeking the following. Apply via Dice today!

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Qualifications

Required Qualifications :

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2 years' experience supporting IT equipment or related technology.
Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
Criminal Justice Information Services: Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies and across multiple states. This role requires candidates to maintain CJIS screening eligibility.

Preferred Qualifications:

Associate degree in computer science or other field and/or equivalent work experience.
3 years' experience supporting IT equipment or related technology.
2 years' experience working in a production, mission-critical 24x7x365 data center environment.
Applicable certifications: ASICS/Inventory Control, CompTIA (A , Server , Network ), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $32.40 - $54.76 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $43.37 - $60.96 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

Data Center Operations

Demonstrates knowledge in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment; develops an awareness of Information Technology Infrastructure Library (ITIL) Foundation protocols; may suggest modifications to process and procedures as needed to improve service quality and/or efficiency; provides guidance to other technicians on processes and procedures.
Proactively shares relevant information to enable efficient workflow and reviews process changes to evaluate impact on service execution and mitigate the impact that changes to their area of work will have on others; asks questions when they do not have required information and resolves others' questions in a timely manner.
Ensures compliance with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines; exercises judgment and discretion to provide input on service level and improvement plan components; escalates resolution of compliance issues to technician leads.
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs); coordinates and assigns tasks to other technicians and provides direction as needed to ensure work is appropriately prioritized and meets KPI and SLA targets; appropriately escalates issues related to tickets to internal business/property groups; may assign tasks to technicians using Labor Coordination System (LCS).

Service Delivery

Delegates hardware installation, deployment, and/or replacement work to technicians; prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; performs quality control and takes responsibility for work performed by technicians; may suggest modifications to processes as needed to meet SLAs and shares suggestions with Technician Leads; assists and provides guidance to technicians to complete challenging or complex tasks and escalates issues as needed; may perform tasks in tandem with other technicians to comply with procedures and safety protocols.
Ensures that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs); may identify errors in deployment standards or NDTs and escalates with engineering and/or relevant specialists to coordinate corrections as needed.
Applies advanced diagnostic and troubleshooting skills to quickly identify the cause(s) of issues; quickly identifies the cause(s) of issues, and assigns tasks and provides guidance to technicians on their team to replace faulty components with minimal customer and business disruption; provides guidance to technicians troubleshooting issues to meet or exceed established Service Level Agreements (SLAs); escalates issues with significant customer or business impact to appropriate stakeholders.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, and Technician Leads; participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary; may leverage learnings to contribute to the improvement of quality of service and support.
Decommissions hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures; provides guidance and responds to questions and escalations from technicians to ensure they are informed on answers and solutions; ensures quality execution as defined by organizational standards, coordinates downtime, and keeps relevant stakeholders informed of work status to minimize downstream rework; verifies security compliance for decommissions and processes data-bearing devices for destruction.

Managing Services

Exercises judgment and discretion to contribute to issue tracking, follow-up, resolution, the overall quality of the service; provides guidance to less experienced technicians around client interaction.
Maintains an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
Demonstrates understanding of cross-functional processes to support partnerships with internal and external stakeholders.
Trains and mentors technicians through on-the-job training (OJT) and by providing direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications.

Data Center Work Environment

Attends, conducts, or assists in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate tools and Personal Protective Equipment (PPE) for assigned tasks; promotes a culture of safety and empowers technicians to take action, speak up, and report safety concerns and/or incidents; participates in Get Out And Look (GOAL) safety observations.
Complies with security and data management procedures and policies and completes required security training; may escort third party vendors or IT support on-premises at data centers or network sites; appropriately takes action and alerts others to security concerns and/or incidents.
Reinforces a positive and effective team environment by sharing information and best practices with others, driving regular team meetings and cross-discipline collaboration, staying apprised of the status of others' work to respond to questions from customers and other team members, and partnering with other technicians to complete and/or hand off tickets as needed; provides and responds to constructive feedback on ways to work more effectively and inclusively within the team.
Coordinates, delegates task, and provides guidance to technicians within an assigned shift to support execution of assigned work by established service and operational level agreements (SLA/OLAs).

Ownership

Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities; ensures high quality hand-offs of work to other technicians as needed.
Learns the client's business and maintains a client focus to understand the impact of their work when completing tickets and assigned tasks.

Other

Embody our culture and values .

Senior Data Center Technician

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