Bike Snow Lead

At Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations.  With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside.  Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation’s public lands.  We are also committed to our unmatched set of standards for environmental practices.

At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands.  We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service.  Our retail locations are designed to inspire and fuel a need to get outside.  Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans – connected by a common passion, shared experiences and style that is all our own

As a Cycle & Snow Lead, you ensure our explorers are well equipped for their next adventure on the slopes or trails by providing thoughtful product recommendations that fit their skill/experience.  You will bring your passion for cycling and snow to life in our store as you coach and encourage others to get outdoors!   

Customer Service & Sales:

• Assist and educate explorers with the purchase including how to use and maintain their cycling and ski/snow equipment and accessories
• Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every explorer and maintaining solid product knowledge.       
• Contribute to sales results by knowing products and services, accurately communicating product information
• Demonstrate product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
• Uphold Public Lands standards for merchandise presentation by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.   
• Complete sales transactions
• Assist in other departments as needed

Scheduling & Operations:

• Assist the store management team with general supervision in the store in accordance with Company policies and procedures, which may include opening and closing the store, performing Front End and Cash Office functions
• Communicate information to department guides regarding Company initiatives, programs and promotions,              

Supervise & Develop Talent:

• Work with management to build, train, and certify a team of cycle and snow guides
• Handle risk by ensuring all guides are trained and certified to safety specifications
• Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.

All Guides, (our associates), are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.

Success Profile:

• High school diploma or equivalent
• Prior bicycle or skis sales and service experience is preferred
• United Bicycle and/or Barnett Bicycle Institute certifications a plus
• Strong product knowledge
• Enthusiasm and passion for assisting others with their cycling or snow sport needs
• Creates a culture that encourages a diverse and inclusive environment.
• Ability to provide clear, constant and confident communication to explorers and guides
• Flexible availability preferred including nights, weekends and holidays
• Strong work ethic, time management skills and the ability to prioritize in a fast-paced environment.

Public Lands is an Equal Opportunity Employer Committed to Inclusion and Diversity.