Office Assistant for Clinics - Boston

Office Assistant for Clinics

iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management.

During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers.

On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.

SUMMARY: 

We’re seeking a passionate Clinical Assistant to join our Unified Care team with both technical and clinical roles to develop an innovative, team-based chronic disease management program. You will utilize iHealth devices and Unified Care platform to help manage patients with chronic conditions on-site and online with other clinical team members.

Under general supervision in a fast-paced Primary Care clinic setting, the Clinical Assistant will assist with direct patient care as dictated by established protocol and coordinate the team to achieve team goals.

*Clinical Assistant Position is eligible for clinical hours, which can be used when applying for medical school, PA, nursing school, etc.

PRIMARY DUTIES AND RESPONSIBILITIES: 

• This role requires you to be tech-savvy, and you must be comfortable with working with our internal messaging (Google Hangout, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be responsible for teaching our elderly patients on how the mobile app and medical device works, as well as helping them with troubleshooting any tech issues.

• Communicate well with teammates, providers and staff in clinic

• Assists with direct patient care procedures and related tasks; checks in patients, assists in obtaining patient histories, takes vital signs, prepares charts, and assists with medical examinations.

• Maintains accurate documentation in electronic health records.

• Performs routine specialized procedures, such as setting up the iHealth products for the patients under established protocols.

• Obtains pertinent labs and other tests as needed by the provider.

• Manages clinic inventories and medical supplies.

• Educates and advises patients on specific medical issues within established parameters to include obtaining prescription information.

• Directs patient flow following provider schedules/patient appointments.

• Maintains assigned examination rooms.

• Coordinates routine office activities and administrative functions to support clinic activities.

• Practices safety, environmental, and/or infection control methods.

KNOWLEDGE/SKILLS/ABILITIES: 

• Excellent communication and patient care

• Excellent trainability and flexibility

• Must have basic good computer skills

• Good problem-solving ability

• Must be a good team player or even a team leader

• Bilingual is a plus especially in Mandarin, Spanish, Cantonese, Tagalog, Vietnamese, etc.  

• Bachelor’s degree or above is required

$18/hr-$22/hr based on your experience