What are the responsibilities and job description for the ICQA Manager position at Dietz & Watson, Inc.?
The Opportunity
As an ICQA Manager, you are directly responsible for identifying and implementing opportunities to improve Quality and Inventory Management for the DC. In this role, you will be building out and training a newly established team, as well as drafting and implementing foundational SOPs. The ICQA Manager works closely with the Operations Manager to achieve daily, weekly, and monthly targets. Primary focus includes cycle count and inventory management, quality management, training, data collection and analysis, customer claims management, continuous improvement, and lean activities. You will set a standard of operational excellence and ensure your team’s success through data-driven decision making and values-based leadership. Additionally, you will be responsible for the accuracy of reports, scheduling, communication cross-functionally, and ensure tasks are done in an efficient and safe manner.
Who We Are
Dietz and Watson was founded in 1939 by Gottlieb Dietz, a talented young German sausage maker. His primary goal was to produce the most flavorful, highest quality deli meats in the marketplace, to please even the most discriminating palate. His old-world recipes and commitment to “quality above all” demanded nothing less than the freshest lean beef, ham, pork turkey breast and chicken breast. He then added only the finest all-natural spices and seasonings gathered from around the world.
Today, at Dietz & Watson, the third generation of the family continues Gottlieb Dietz’s dedication and commitment in preparing our Premium Deli Meats and Artisan Cheeses. In fact, all of our standards exceed those set by government guidelines.
Our mission is always both perfection and originality. This is how we prepare wholesome, nutritious and uniquely premium meats. And our Master cheese makers create our hand-churned, small batch cheeses with the same commitment to “quality above all”.
Anticipated Schedule
You will work on site at our Philadelphia DC and support 1st and 3rd shifts. Warehouse leadership is expected to be onsite during their scheduled shift and is at the discretion of your manager based on operational needs. Specific expectations should be discussed with your manager.
What You Bring
- Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the DC
- Coordinate inventory control maintenance and random counts in accordance with network count strategies
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
- Review and analyze customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents
- Quick familiarization with new software systems and data analysis tools
- Support network-wide fulfillment & operations-focused quality initiatives
- Effectively conduct shift planning and forecasting that align with volume, alongside assigning and directing work
- Plan for and identify root causes of inventory deviation, via cause and effect analysis
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
- Monitor and implement continuous process improvement best practices
- Demonstrates the leadership qualities needed to motivate and engage a team
- Ability to navigate technology including WMS system functionality
- Help to solve operational opportunities through data analysis, innovation and process optimization
- Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole
- Empathetic leader, who cares deeply about the success of their team and their overall development and growth
- 7 years inventory management/quality assurance experience in a warehouse environment with at least 3 years in a leadership role
- Strong analytical skills, particularly good mathematical skills and data analysis skills
- Experience with Lean and Six Sigma methods and techniques
- Possesses strong attention to detail and ability to keep accurate records
- Excellent management and project management skills
- Excellent verbal and written communication
- BA/BS degree a plus or equivalent work experience
- Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 60 lbs required)
- Ability to work in a cooler and freezer environment with a temperature range of -5 to 40 degrees (F)
- Military experience welcomed
