Healthcare Scheduler

We are seeking a customer service-oriented individual to join our team.

We have an office in Boise and Nampa, with the opportunity to work in either location!

Digestive Health Clinic, LLC is closed on the weekends, major holidays, and does not require a call system. We are privately owned and strive for a positive work-life balance. Benefits are highly competitive and the quality of life is top notch.

Responsibilities: Schedules patient appointments on computer program. Maintains and updates current information on providers’ schedules ensuring patients are scheduled properly and appointments are confirmed. Relies on instructions and pre-established guidelines.

Duties of the job:

• Using the electronic practice management and health record program, schedule various patient appointments for clinic exams and surgery procedures.
• Obtain patient demographic information including address, insurance, transportation needs, and referral source.
• Schedules procedure for hospitals and ASCs, and appointment times for clinic and nurse education visits for all doctors and nurses, with patients on the telephone or in the clinic
• Reschedules patient appointments according to protocol.
• Performs ongoing review of the schedules for quality and according to scheduling policy and guidelines.
• Makes changes to templates per protocol and as directed.
• Processes patient scheduling reports for letters and no response referrals for review per protocol.
• Ensures patients receive proper appointment information and procedure instructions.
• Understands and demonstrates compliance with HIPAA, OSHA and company policies, rules and regulations.
• Answers questions and gives information directly or on the telephone within the scope of practice.
• Answers non-medical questions regarding practice policy. Refers medical questions regarding patient care to medical staff.
• Gives instruction regarding patient preparation for the patient visit within the scope of practice.
• Reviews and understands office policies
• Performs special projects as requested by managers.
• Performs other duties as assigned.

Education/Experience requirements:

• High school graduate equivalent with courses in English and math.
• Medical based education or one year of scheduling experience, preferred.

Skill requirements:

• Pleasant and outgoing personality with ability to speak clearly and be readily understood over the telephone.
• Good communication and verbal skills with the ability to discuss medical and financial problems with patient.
• Pleasant people skills. Possess the tact to deal effectively with patients, referring doctors, office employees and Digestive Health Clinic providers
• Good computer knowledge and typing skills.
• Prefer someone who has medical scheduling skills

Essential functions of the job:

• Daily work may involve substantial movements (motions) of the wrist, hands, and/or fingers, keyboarding. Able to lift up to 50 pounds. Includes stooping, reaching, standing, walking, pushing, pulling, grasping, feeling, talking, hearing, repetitive motion, sitting for long periods of time.
• The worker is subject primarily to inside environmental conditions and outside environmental conditions as needed.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free flu shots
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Ambulatory surgery center
• Clinic

Medical specialties:

• Gastroenterology

Schedule:

• 8 hour shift

Experience:

• Medical scheduling: 1 year (Required)
• Computer skills: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person