Switchboard Operator II

Description

Leading with our people, Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; we are a Digital family.

Digital Consultants is seeking a qualified Switchboard Operator II to provide telephone operator support for our work at SHAW AFB, SC.

Duties to include:

• Provide telephone operator support. The contractor shall support continuous operations of commercial/telephone switches 24x7x365 (around-the-clock) with duties including, but are not limited to:
  • Publishing and keeping current a site telephone directory.
  • Managing and distributing to all customers by email a quick reference guide on telephone operations and features.
  • Directory assistance.
  • Call direction and call transfer between DSN and local phone lines.
  • Support callers from other locations in SWA and shall act as centralized operators to assist other bases with directory assistance. The contractor will be responsible for contacting independent sites to obtain updated phone directories, as necessary.

Requirements

• 2 years experience as a telephone operator handling overseas telephone calls, personnel locator service, commercial information services, customer support, conference calls, emergency calls, and maintaining call accounting databases; and experience as a telephone operator on switchboard console.
• Physical: The candidate, with or without reasonable accommodation, must physically be able to sit or stand for extended periods of time; lift objects up to 20 pounds; requires frequent physical hand dexterity and repetitive movements.
• Clearance: Secret
• Education: High School Diploma/GED

Digital Consultants, an inclusive and welcoming company, are fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status, or any other protected characteristic. 

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digitalconsultants.org or call 571-306-3444. Please provide your contact information and let us know how we can assist you.