Processing team member

Items Processing Team Member I, Marlborough, Temporary Job Category : Deposit Services Requisition Number : ITEMS003838 Showing 1 location Job Details Description Essential Functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Actively contributes to DCUs Success Sharing initiatives and practices DCUs principles of People Come First; Do the Right Thing;

Make a Difference* Maintains a high level of professionalism and respect during interactions with both members and colleagues alike* Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations* Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks* Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned* Provide support, service, and research for Members and other departments within DCU.

• Answer incoming Hunt Line(s) calls in a professional manner* Duties include but are not limited to* Process mail deposit and loan payments* Process and balance DCU ATM files* Process encoding error disputes* Process foreign item checks sent in by members* Process Share branching adjustments* Process Exception adjustments* Perform all job-related duties and participate in various team projects as assigned by the Deposit Services Department Manager or Team Leader.
• Cross-train within Deposit Services to assist other teams as needed.Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.Job Competencies : * Strong written and verbal communication skills* Applied learning* Dependability* Interpersonal skills* Member focus* Technical / professional knowledge and skills* Planning and organization* Teamwork* Ethical conduct* Ability to handle multiple priorities* InitiativeEducation and Experience Requirements : * Prior financial institution experience preferred* Prior customer service experience* Strong PC Skills with an emphasis on Microsoft OfficeAdditional Eligibility Requirements : Supervisory Responsibility : NoneWork Environment : This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopier / scanner, filing cabinets, and fax machines.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Travel : Service Excellence : The DCU Way : All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture : * People come first* Do the right thing* Make a differenceBank Secrecy Act (BSA) : All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO / AA employer M / F / D / V. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-03-06