ESSENTIAL FUNCTIONS OF THE JOB
OTHER DUTIES AND RESPONSIBILITIES
SKILLS AND ABILITIES
· Ability and desire to provide exceptional customer service
· Ability to easily establish and maintain rapport with individuals at various levels of an organization
· Ability to achieve “Trusted Advisor” status with business decision makers
· Driven and focused on obtaining results "No excuses" attitude
· Self-motivated with the ability to work in a fast-moving environment with little to no supervision
· Excellent grammar and writing skills with experience in preparing written communications
· Excellent verbal communication skills with the ability to explain things simply and clearly
· Ability to communicate in a positive, effective, and efficient manner
· Ability to act with a sense of urgency while paying attention to detail
· Ability to multi-task effectively and thrive in a fast-paced environment
· Ability to work independently and as part of a team
· Ability to prepare, organize and present information to groups of people
· Ability to work afterhours and respond to on-call support team
· Familiarity with LAN/WAN design and troubleshooting
· Familiarity with Windows operating systems
· Proficient with Microsoft Office Applications including Teams, Sharepoint, M365, etc.
EXPERIENCE REQUIREMENTS
· Minimum of three years’ experience in an IT support or consulting role
· Minimum of three years’ experience with O365, Windows Servers and supporting technologies
· Minimum of three years’ experience with LAN and WAN configuration, setup, and troubleshooting
· Minimum of three years’ experience providing excellent exceptional service directly to end users
Job Type: Full-time
Pay: $48,487.49 - $58,393.54 per year
Benefits:
Experience level:
Schedule:
Travel requirement:
Work Location: In person
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