Job Posting for Associate IT Systems Specialist at Digital Pharmacist
Summary of Job:
The Associate IT Systems Specialist will serve as the initial point of contact for all IT infrastructure for offices across the organization. Will engage in efforts with the IT Team to secure the network, optimize up time for systems, manage desktops and machines for all users. Spends the majority of time on standard end user or IT support. This position will work out of our headquarters in Austin, TX.
Description of Job Duties:
Work with Information Security Team to develop and establish standards and procedures
Monitor, manage, and administer network, end-point & security devices
Handle laptop support and setup
Support VoIP phone systems
Google Workplace and Office 365 administration
Security & Privacy operational reviews
Manage service and authorization requests
Manage outsourced services and vendors as needed
Continuously improve network, security and IT processes
Collaborate with development teams and provide infrastructure thought leadership
Automate internal processes using Python (and similar scripting languages), Zapier, and similar tools
Continuous tool evaluation to align with best practices and innovation
Logs and event management
Other duties as assigned
Required Education, Knowledge and Special Skills:
Basic knowledge of how to execute and improve the management of our IT infrastructure.
Hands-on IT Support experience in a production environment
Experience supporting Microsoft Windows 10 and MacOS systems
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, ICMP and TCP/IP protocols and applications
Experience with Cloud Infrastructures such as Google Cloud Platform, AWS, and others.
Experience with SAML/SSO solutions such as JumpCloud
Experience with Mobile Device Management
Experience supporting one or more Linux distributions
Ability to resolve technical issues effectively and efficiently
Excellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end users
Ability and desire to work a hybrid role out of our Austin, TX office.
Preferred Knowledge and Experience:
1 - 2 years of experience working with Google Cloud Platform
Prior experience in the pharmacy industry
Salary.com Estimation for Associate IT Systems Specialist in Austin, TX
$76,383 to $96,541
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