What are the responsibilities and job description for the Desktop Support position at Diligente Technologies?
Job Description
Role :
- Install OS on Desktops & Laptops.
- Setup Desktops/Laptops for users
- Install SW of desktops & laptops.
- Investigate & break fix OS/HW /SW issues on laptops/desktops
- Manage inventory of systems & accessories
Responsibility :
- Adhere to asset management process.
- Work on all user requirements/issues thru Jira tickets.
- Ensure adherence to stated SLA’s for all Jira tickets.
Requirements :
- Engineering degree.
- Good hands on experience on MS Windows/MAC OS & SW installation.
- Should have good knowledge on HW components of a system.
- Basic knowledge on LAN concepts.
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