Collision Center GM

If you are looking for an exciting opportunity to experience both professional and personal growth, Dimmitt Automotive Group is the place for you! We are proud to promote a work environment that celebrates the value of each team member and their endless contribution to the continued success of Dimmitt Automotive Group. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

POSITION RESPONSIBILITY:  The Collision Center General Manager is responsible for and will be held accountable for the successful operation of the entire Collision Center.  S/he will develop and execute strategic business plans for the Collision Center, ensuring sustainable profitability and continued growth. The General Manager will accomplish all objectives through planning, motivating, and coordinating the activities of all departments, and developing business through insurance adjusters, customers, and other sources to ensure an adequate sales volume, provide a reasonable department operating profit and maintain customer satisfaction, while controlling expenses. 

 ESSENTIAL DUTIES AND TASKS

1. To model by example the Company’s mission statement by being an empowered, passionate and positive associate who provides exceptional personalized service to the Company’s guests and community. To live by the Standards of Excellence set forth by Dimmitt Automotive Group.
2. Plan the Collision Center operations for the coming year and report the plan to the CEO and/or stockholders for approval. 
3. Obtain, review and recommend improvements for monthly forecasts and plans. 
4. Formulate policies and establish procedures for all training programs and monitor their effectiveness. 
5. Ensures compliance with industry regulations and standards.
6. Manage all Collision Center personnel functions, to include: interviewing, hiring, measuring and evaluating performance, recognizing accomplishments, and termination.     
7. Address escalated customer service matters in a timely manner.
8. Communicate management's policies and procedures to all employees and ensure that they are understood and followed.
9. Provide enthusiastic leadership to shape employees' attitudes and build morale. 
10. Establish harmony and teamwork among departments. 
11. Conduct managers' meetings weekly. 
12. Prepare and administer an annual operating budget for the Collision Center. 
13. Ensure quality control of the product delivered by Service Technicians.
14. Hire, train, motivate, counsel, and monitor the performance of Collision Center Staff.   
15. Review and approve compensation plans for all employees accordingly with industry standards and market trends.
16. Monitor Associate payroll records.
17. Stay abreast of industry trends and developments pertaining to SOP. 
18. Conduct yearly performance appraisals.
19. Other duties as assigned.

JOB REQUIREMENTS.  Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently.

Ability to:

• Create and maintain a safe work environment by abiding to and enforcing all safety regulations and practices found in the Company’s Safety Program.
• Promote a work environment where everyone is treated with dignity, compassion and respect.
• Provide superior quality service to internal and external customers.
• Be an effective team member who is innovative, proactive and focused on quality improvements.
• Work effectively with staff, customers and all levels of management.
• Present a positive and professional leadership image to customers, staff and vendors.
• Manage multiple projects and duties simultaneously.
• Meet critical deadlines.
• Ability to read and comprehend instructions and information.
• Communicate both in writing and in person.
• Understand, keep abreast of and comply with federal, state and local regulations that affect Collision Center operations, such as hazardous waste disposal, OSHA right-to-know, etc.

QUALIFICATIONS

Education/Training

Five years’ experience managing operations of a Certified Collision Center 

Proven record of the ability to sustain profitability and market growth

Working knowledge of body repair methods 

Excellent communication and managerial skills 

Valid in-state Driver's license and clean driving record

High School diploma or the equivalent

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(K) with up to 2% Company Match
• Paid Holidays
• Paid Vacation
• Life, LTD and STD Insurance
• Voluntary Accident/Critical Illness
• Discounts on Vehicle Purchases and Parts and Service