Dispatcher

Direct Air Conditioning a growing company serving the Miami area. With 4.8 stars on over 1,150 Google reviews, the company is recognized across the market for its exceptional quality. The role of dispatcher is integral to the continued success of the company. We are looking for an experienced individual with strong customer service skills and the ability to multi task to join the team and support our growth.

In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database (Service Titan). Performs related work as required.

• Primary responsibility is customer service
• Communicates with customers to determine their needs
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software
• Receives check-in call from the service technicians and informs workers of the next job to respond to
• Supports service technicians
• Maintains customer repair records using the computer database to give detailed history of the work performed at their sites
• Maintains dispatching board to ensure maximum efficient capacity of technicians
• Manage on-call schedule and notify technicians of their assigned weeks
• Active in all facets of dispatch

• Various reporting responsibilities as needed

Requirements needed in order to be considered for this position:

• High school diploma
• 1 year previous dispatching experience.
• Experience and utilizing judgment in order to plan and accomplish goals
• Follow up and follow through with technicians and customers to help maintain good customer relationship

Ideal candidates will have the following skills:

• Experience using Service Titan
• Experience within the HVAC industry
• A professional and courteous telephone manner
• Ability to handle a multiple-lined phone system (GPS system and dispatch to multiple field technicians)
• Patience and endurance to sit/stand behind a desk all day
• Able to identify and handle the urgency of each task, and work in a high-stress position
• Detail-orientation with the ability to multi-task
• Proficiency with Microsoft Outlook, Excel and Word
• Strong interpersonal skills such as, communication, problem solving, and organizational

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Miami, FL 33186: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Communication skills: 1 year (Preferred)
• Dispatching: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location