Dispatcher

Overview

• Direct Air is looking to add Dispatchers to our GROWING TEAM!

  If you like to stay busy, know how to prioritize, and you work well in a high-volume atmosphere, this could be the right fit for you!

  The successful candidate will be a self-starter and have a goal-oriented mindset. This position handles getting technicians out to customers' homes quickly and efficiently along with scheduling appointments.

   

  Why join THIS team?

  • Flexible Hours/ Friendly Work Environment
  • Robust benefits package; health, dental, vision insurance, prescription
  • Paid life insurance
  • Matching 401K
  • Paid Training
  • Paid Time off
  • Weekly pay
  • Career Advancement opportunities
  • Paid Holidays
  •  

  What YOU will do:

  · Commitment to excellence in customer service and satisfaction with all Direct Air customers

  · Representation of Direct Air in a professional manner during customer service interactions

  · Initiate and maintain constant professional communication with customers and vendors

  throughout the service or repair process

  · Create and maintain daily schedule for assigned service technicians

  · Review work orders daily and ensure completion, schedule any needed follow ups, enter notes in customer records and close out the work order in the system

  · Update call logs after each phone call

  · Assist other dispatchers with challenges they may be experiencing

  · Build and create accurate estimates based on technicians’ notes

  · Track estimates from initiation to completion of the project, resolve any issues impeding progress

  · Adjust daily work schedule with proper technicians for emergency situations as they occur

   

  What you NEED:

  · Knowledge of South Florida geography 

  · Preferred Service Titan operating software experience Not required

  · Preferred working knowledge of Microsoft office Not required

  · Ability to thrive in fast-paced environments and remain flexible to changing needs

  · Excellent problem-solving, client-facing and conflict resolution skills

  · Solid organizational skills, including multitasking, time-management and ability to prioritize; detail oriented and meticulous

  · Previous experience in scheduling and dispatching in a home improvement, service or construction setting

  · Excellent written and verbal communication skills with customers and co-workers

  · Logistically sound scheduling experience

  · Must be very well organized and have the ability to delegate and assign jobs appropriately.