DIGITAL PRESS CSR/DIRECT MAIL

Full Job Description

Digital Press CSR/Direct Mail:

Job Opportunities

· If you have great communication skills and want to advance your Supervisor, Quality Control Leader, or Postal Expert career to the next level, we have a job for you.

· If you’ve been in the Direct Mail industry as Client Services, Production worker, data, etc., we have a great paying office position for you too!

Responsibilities:

• You will be responsible for creating digital and physical job folders, communicating with the production departments, and reporting the production process directly to the Client.
• We want someone eager to learn, has a strong work ethic, and can work in a team environment.
• We offer an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an equal opportunity employer.
• In this role, you will perform a variety of electronic pre-press and digital printing-related functions within the on-site data and press teams.
• You will be responsible for all electronic file intake/preparation and troubleshooting production issues.
• You will be required to follow instructions from supervisors, complete project tracking/documentation, maintain inventory, provide printing estimates, communicate effectively with team members, and provide a high service touch to the customer base.
• You will be working from detailed specifications, producing unique and complex printed materials with multicolor applications and other attributes that require precise alignment and quality control.

Qualifications:

• Direct Mail Knowledge level.
• Always maintain clear communication with clients and manage client expectations.
• Ability to work in a fast-paced processing environment and adhere to deadlines.
• Ability to process, comprehend, and follow detailed instructions.
• Must be able to read, write, and understand job ticket details and perform correct duties for the job folders.
• Basic use and knowledge of Windows operating system.
• Ability to take initiative, be self-motivated, and work independently.
• Customer service skills with the ability to communicate clearly and effectively with clients on status, progress, and expectations on delivery.
• Experience with print-ready file preparation and electronic prepress procedures for large format, digital printing, and a variety of specialty production.
• Knowledge of print shop operations including the relationship between graphic artwork, digital printing, and computer-generated printing products.
• Sound decision-making such as exercising a high degree of judgment, solving problems independently, and seeking assistance when necessary.
• Exceptional attention to detail with organization and planning skills to develop, prioritize, and implement production work schedules for processing requests along with database entries for assigned projects.

Pay is based on Direct Mail Knowledge and Experience- Pay is negotiable.

· Bi-lingual in English and Spanish is a plus.

Experience:

• Direct Mail Knowledge/Digital Press/ Customer Service: 1 year (Required)

Work Location: Lemont IL- In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Digital Press CSR: 1 year (Required)
• Direct Mail Knowledge: 1 year (Required)
• Print-ready file preparation: 1 year (Required)

Work Location: In person