Wheelchair Service Technician

Who are we?

Direct Mobility Solutions specializes in selling and servicing a wide range of mobility aids, including powered wheelchairs, to customers in the Greater-Philadelphia region. As leaders in our field, our team prides itself on always giving honest, friendly advice to those looking to find the right mobility product for their situation.

Why do you want to work with us?

We care deeply for not just our customers, but our team and communities as well. We value not just technical and mechanical intelligence, but most importantly, emotional intelligence in our team members. Our business is growing rapidly, which means we have ample opportunity for our people to grow too. In addition to friendly, supportive culture and excellent opportunities to learn, we also offer:

• Competitive compensation of $20/hour.
• Schedule of 32-40 hours/week with opportunity for overtime.
• Fully-covered health insurance benefits package.
• Accrued PTO at starting rate of 0.05 hours per hours worked (capped at 60 hours per year), with rate increase at 3rd and 5th working anniversaries.*
• Six (6) paid holidays per year.
• Up to $1,000 sign-on bonus.*
• Opportunity for company profit sharing bonuses.
• *Starred benefits become active after a 90-day probationary period and the completion of set milestones.

What does this role entail?

Under the direction of the company Owner/Assistive Technology Professional, the Wheelchair Service Technician will work as an apprentice in the following skills and responsibilities:

• Respond to all customer requests in a timely, friendly manner.
• Service, repair, calibrate, regulate, and/or test electronic/mechanical mobility devices and equipment in accordance with company best practices.
• Test performance of mechanical components and assemblies to diagnose malfunctions using a variety of equipment and software; analyze and record test results; prepare written testing documentation.
• Work with customers to identify and troubleshoot mechanical problems and to work out repair arrangements; coordinate and collaborate with other trades personnel to complete assignments.
• Read schematics, manuals, diagrams, and technical orders to determine installation or repair procedures.
• Align, fit, and assemble component parts using hand tools, power tools, fixtures, and templates.
• Perform scheduled preventative maintenance; maintain equipment logs of performance issues; document system designs and changes; provide reports of work performed.
• Order supplies as needed; keep parts, supplies, and tools in order.
• Completing additional tasks or projects as assigned or required.
• Maintaining compliance with all Company policies and procedures at all times.

Why do we want to work with you?

You’re intelligent and perceptive in your actions and you possess a high level of professionalism and eagerness to grow, learn, and work independently while maintaining efficiency and accuracy under minimal supervision. You are also collaborative, fast-moving, and comfortable with change; DMS is a rapidly growing company, and you shouldn’t be afraid to grow and pivot with us as we expand. This can be a great entry-level opportunity for someone who wants to advance alongside a strong, growing business.To be a strong candidate for this position, some of your qualifications might include:

• High School Diploma or equivalent.
• Current driver’s license, clean driving record, and responsible driving habits.
• An aptitude and desire to grow in mechanical troubleshooting and basic problem solving (previous experience is a plus, but training will be provided).
• Degree/certification in related field a plus, but not required.
• Excellent verbal and written communication skills.
• Emotionally intelligent and perceptive with ability to provide exceptional customer support in a professional, compassionate manner.
• Ability to thrive in an environment of continuous improvement and change.
• Ability to multitask, problem-solve, and adapt to new priorities quickly.
• Self-motivated with the ability to work in an independent environment under minimal supervision when needed (after adequate training and mentoring have been provided).
• Ability to lift/move moderately heavy objects.
• Ability to bend, reach, and stoop periodically.
• Ability to drive for extended periods.
• Proof of full vaccination against Covid-19.

What are next steps?

1. Please respond to this posting with:

• Your current resume.
• A couple of short sentences about why you think you would be a good fit for this role.
• Two (2) professional references that can speak to both your professional habits/personality AND your technical/mechanical abilities. Note: We will not contact these references without notifying you first.

2. We will contact potential candidates within 1-2 weeks to set up a brief phone interview with a recruiting representative.

3. We will contact next-round candidates for a 60-minute Zoom interview with the company owner and the recruiting representative.

4. We will contact final-round candidates to set up a final in-person interview with the company owner/hiring manager.

5. Posting will remain open until the role has been filled. Please note that employment is conditional on clean driving record and criminal background check after and offer letter has been presented.

We look forward to hearing from you!

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Supplemental pay types:

• Bonus opportunities
• Signing bonus

Experience:

• mechanical repair: 1 year (Preferred)

Ability to Relocate:

• Glenside, PA 19038: Relocate before starting work (Required)

Work Location: In person