Sr. Specialist, Advanced Analytics

DIRECTV is seeking a Sr. Specialist in Advanced Analytics to gather, analyze, and interpret a wide variety of operational and customer data to identify key drivers, relationships, and insights to support Loyalty Call Center Operations, to include agent performance, customer behavior, disconnect rates, retention strategy evaluation, and recommendation. This strategic leader requires the ability to bring together disparate datasets to provide key/actionable insights.

Here's what you’ll do:

• Projects may include disconnect analysis, customer behavior/segmentation, credit spend/offer effectiveness product level analysis, and customer experience analysis, all with a focus on customer retention.
• Apply advanced analytics techniques to support insights, including significance testing, multiple regression techniques, AB testing, and experimental design, etc.
• Develop reports, charts, tables, and visualizations to support analytical insights and to clearly communicate the indicated actions to Leadership and business partners.

What you’ll need to be successful:

• Preferred degree in Business Analytics, Statistics, Mathematics, Computer Science, or related field.
• 5-8 years in related experience in Advanced Analytics, Business Analytics
• Required Technical Skills/Competencies - Databricks, SQL, Python, Snowflake, Relational Database Structures, Data Analytics/Data Mining Tools. PowerBI/Tableau, Microsoft Office, including Advanced Excel skills.

This role requires approximately, but not limited to, 10% travel.

This is a remote position that can be located anywhere in the United States. #LI-Remote

A career with us comes with big rewards:

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.

The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

DIRECTV WAGE ZONES: $96,140 - $174,570

Low (N1): $96,140 - $144,210

Mid (N2): $101,200 - $151,800

High (N3): $111,320 - $166,980

Top (N4): $116,380 - $174,570

Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Apply today!

About the Company:
DIRECTV

Be part of DIRECTV's commitment to providing excellent service.

DIRECTV is at the forefront of technology, content and service. As we deliver the ultimate entertainment experience, we know that our employees are our biggest assets. A nationwide team numbering over 16,000, our employees use their unique diverse talents and life experiences to provide exceptional service to our customers.

Our employees' pride and enthusiasm are vital to each and every job across more than one hundred U.S. locations. Thanks to their leadership, innovation, decisiveness, agility, teamwork and integrity, DIRECTV keeps ahead of the competition in a rapidly changing industry.

Company Size:
10,000 employees or more

Industry:
Telecommunications Services

Founded:
1990

Website:
http://www.directv.com/