Learning consultant

FullscopeRMS helps health plans and insurance carriers grow their businesses with our turn-key solutions for group life & disability, absence management, supplement health and medical stop-loss products.

We are a subsidiary of Sun Life, a leading provider of group insurance benefits in the U.S.. FullscopeRMS also provides group life and disability plans to our clients through the third-party administrator Disability Reinsurance Management Services, Inc.

often referred to as DRMS.

Job Description :

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.

Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity : Reporting to the Learning & Development Senior Manager, the Learning & Development Consultant partners with business unit leaders to develop performance and learning solutions for new hires and existing employees.

This role has a strong emphasis on customer service etiquette, and product knowledge in short and long term disability, leave management, and supplemental health to prepare new and existing staff in delivery of service excellence during intake of new claims and in responding to customer inquiries.

How you will contribute :

• Design learning solutions using various digital tools and platforms
• Deliver training to new hires and existing staff
• Collaborate with hiring managers on staffing projections, new hire effective dates, and coordination of training schedule
• Oversee trainee learning and behavioral progress, providing regular feedback and guidance to employee and their manager
• Develop and deliver learning solutions evaluation tools, metrics, and protocols for individuals and stakeholders
• Track and report results and outcomes of learning solutions efficacy
• Address any learning program deficiency root cause with leadership and other Learning and Quality professionals, and propose recommendations to business leaders to enhance the program and individual and functional performance
• Collaborate across FullscopeRMS and Sun Life to leverage expertise, technology, and best practices

What you will bring with you :

• Ability to work with a diverse range of people
• Minimum of 3 years of direct L&D experience (Facilitation and Instructional Design) with a background in disability / leave management
• Instructional design expertise
• Ability to translate business goals into desired on-the-job performance
• Ability to determine whether training is part of a viable solution to correct performance gaps
• Strong knowledge of customer service standards and providing service excellence
• Strong communication skills
• Work effectively with others who have different perspectives, backgrounds, and / or styles
• Ability to providing constructive feedback to learners and colleagues
• Take initiative to improve team's effectiveness and / or business processes
• Self-starter : ability to partner and work with subject matter experts and business area stakeholders to derive key learning goals and instructional needs independently and interdependently within a team environment and in a virtual environment
• High attention to detail, accuracy, and thoroughness
• Excellent time management and organizational skills
• Flexibility - Switches focus as necessary to adapt to change
• Willingness to learn new systems and skills required for the role
• Supporter of diversity, equity, and inclusion
• Proficiency in MS Office Suite / Teams
• Strong analytical and presentation skills
• Understanding of how adults learn best
• Understanding of what creates a positive User Experience

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms.

If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being mental, physical and financial including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
• A flexible work environment with a friendly, caring, collaborative and inclusive culture
• Great Place to Work® Certified in Canada and the U.S.
• Named as a Top 10 employer by the Boston Globe's Top Places to Work two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is :

• Southern region : $76,900-$115,400 annually
• Central region : $81,100-$121,700 annually
• Northern region : $86,700-$130,100 annually

If you are a Colorado resident , the salary range for this position is $73,400-$110,100 annually.

If you are a New York resident , the salary range for this position is $86,700-$130,100 annually.

If you are Washington resident , the salary range for this position is $81,100-$121,700 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

LI-remote

For applicants residing in California, please read our employee

Job Category :

Training & Development

Posting End Date : 19 / 05 / 2024

19 / 05 / 2024

Last updated : 2024-05-03

Salary : $86,700 - $130,100