What are the responsibilities and job description for the Intake Specialist / Customer Service Representative / Legal Assistant position at Disability Services of America, LLC?
Intake Specialist – Job Description:
CURRENT STUDENTS & NEW GRADUATES ARE WELCOME TO APPLY. WE ARE HIRING FOR PART TIME (PT) & FULL TIME (FT) EMPLOYEES AS WELL. JOB CAN SCHEDULED AROUND CLASS SCHEDULE / FAMILY NEEDS. ALL APPLICANTS ARE ENCOURAGED TO EMAIL RESUME & COVER LETTER TO INFO@DISABILITYSERVICESOFAMERICA.COM
https://www.disabilityservicesofamerica.com/
Working for our company allows you to make a difference in another person's life! Our positions are best suited for individuals who have a positive outgoing personality, for individuals who can multitask, and individuals who take a high level of responsibility. The majority of your time will involve speaking with people via the telephone and occasionally in person in our office. Your involvement will make the difference in helping clients access services; identify employment matching their capabilities; gain confidence they can work; and maintain their employment.
Highlights:
· Competitive Salary: $41,800* to $51,100 * which includes: ($17.00/hour to $20.00/hour pay not including $6,500 - $9,500 total monthly & annual bonus compensation*. *Please review bonus compensation during in-person interview for more details. Bonus compensation doesn’t include 401k Compensation and Profit Sharing listed below!!)
· Flexible family-oriented work schedule with 100% of your premium paid in full for Health insurance premium for employees! Dental, Vision, STD/LTD, AD&D also included. HSA Compliant Health Policy with $25.00/month employer contribution with option to invest savings in Mutual Funds.
· Guideline 401k Retirement Plan with ROTH 401k availability including 6% company match & Profit Sharing!
· All employees will complete an extensive training program.
· All positions are located at our office at 188 W. Industrial Drive, Suite 238, Elmhurst, Illinois 60126.
· No Travel Required: 0% - 5% In Person with Clients; 95% - 100% Telephonic Contact.
· No On-Call Requirement to serve clients.
· Clientele: Individuals with Disabilities whom live across the United States of America and US Territories.
· Fast growing company with opportunities for advancement (see our affiliate company (www.DisabilityRepresentativesofAmerica.com))!
Duties:
1. Communicate benefits of DSA LLC & DRA LLC services offered to potential and current clients.
2. Update client information in Party & Intake record using Salesforce CRM.
3. Contact clients using inbound & outbound calls, email correspondence, letters, SMS messaging, etc.
4. Input data from client intake into forms for client review.
5. Comply with company Best Practice Standards to ensure quality and consistency of work product.
6. Diplomatically resolve any customer service issues with current clients.
7. Perform case management services to follow up weekly / monthly with prospective clients to ensure conversion for their Matter Type.
8. Assist Case Managers update data as needed in Party records and draft / finalize resumes from Intake record for Case Manager review.
9. Refer clients to community resources as needed to ensure customer satisfaction.
10. Communicate professionally with team members as well as members of the public.
11. Draft “Proof of Relationship” POR Payment Requests for Management Review.
12. Draft “BSNA” Draft Reports for Case Managers to provide to clients.
Requirements:
1. High School Diploma required; Associates Degree / Bachelors Degree preferred.
2. Past work experience using a CRM system preferred.
3. Outgoing, sales oriented, customer service focused personality is a plus.
4. Knowledge of medical terminology is preferred.
5. Ability to type fast and navigate web-based programs is required.
6. Past work handling a high degree of responsibility, leadership, and multi-tasking is preferred.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $41,800 - $51,100