Part-time Afternoon Receptionist

No weekends! Afternoons only!

Who We Are:

Discovery Care Centre offers 101 skilled nursing beds and provides the support residents and patients need through a wide range of skilled nursing care, restorative therapies and memory care. This community has been a part of the Hamilton community since 1990, delivering a lifestyle of care, value and well-being amidst a beautiful setting. It is the commitment of our team members to help each resident and patient lead a purposeful life and strive to deliver an exceptional experience through Platinum Service®.

Shift: Part-time | Monday - Friday | Afternoon shift 1:00pm - 5:00pm

Bonus/Incentives: No weekends!

Why Work for Us:

• Comprehensive Health Plan Options
• Medical and Prescription Coverage
• Dental and Vision Coverage
• $10k Life Insurance Coverage*
• Supplemental Insurance Options
• 401(k) Retirement Savings Plan with Generous Company Matching Benefits
• Employee Support Program (ESP)
• Tuition Discounts with Rasmussen College
• Tuition Reimbursement
• Student Loan Forgiveness Program
• Educational Support
• Team Member Referral Bonus
• Shift Differentials
• LifeMart Employee Discounts
• OnShift Engage Bonus and Incentives
• Generous Paid Time Off

• Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.

Purpose

The primary purpose of the Receptionist position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.

Essential Job Functions Duties and Responsibilities:

Administrative Functions

• Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the community.
• Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of on‑call personnel, department extensions, key personnel, etc.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities. Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs, mailing out doctor’s orders.
• Maintain a work environment that is clean and presents a professional image.
• As appropriate, document and resolve concerns or relay to the appropriate staff.
• Ethically and responsibly conduct small monetary transactions for ticket sales, etc.
• Attend and participate in service training programs to meet state and federal requirements.

Required Knowledge, Skills and Abilities

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

Prefer a high school diploma or GED.

Prefer experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.

Preferred skills: customer service, hospitality, phone systems / etiquette, administration assistant, health services.

Licensing/Certifications

None.