Customer service representative

Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.

Job Duties and Responsibilities As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience.

You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will : Always have at least 2 days off in a row Support customers between the hours of 6 AM to 10 PM MT Two shift structures : 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift Engage with a diverse consumer base to provide solutions for customer needs and technical issues What’s in it for you?

Starting pay at $15.00 / hr Plus a pay differential of $2 / hr when working weekends, evenings, and holidays 10% increase to your starting rate upon completing apprenticeship Performance incentive plan above and beyond regular pay Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance PTO and Paid Sick Time 401(k) Investments with Company-matched funds Tuition reimbursement Discounted DISH, Sling & Boost services 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Infinite wireless Opportunity is our greatest benefit Our representatives are built to work hard and rise.

We offer defined career ladders and extensive opportunity for upward mobility. Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters! Skills, Experience and Requirements Ideal representatives have : High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and / or training An openness to being coachable and a desire to learn new techniques All representatives must have : Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Superb attendance Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays Flexibility with schedule changes every 12-15 weeks Position is on-site and employee must reside within drivable distance Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone Intermediate level of proficiency in Microsoft Office and / or G-suite applications Must be flexible to accommodate changing business requirements Salary Ranges Compensation : $15.

00 / Hour Benefits From versatile health perks to new career opportunities, check out our benefits on our careers website.

You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will : Always have at least 2 days off in a row Support customers between the hours of 6 AM to 10 PM MT Two shift structures : 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift Engage with a diverse consumer base to provide solutions for customer needs and technical issues What’s in it for you?

Starting pay at $15.00 / hr Plus a pay differential of $2 / hr when working weekends, evenings, and holidays 10% increase to your starting rate upon completing apprenticeship Performance incentive plan above and beyond regular pay Company-provided equipment Extensive Benefits Package Medical, Dental, Vision Insurance PTO and Paid Sick Time 401(k) Investments with Company-matched funds Tuition reimbursement Discounted DISH, Sling & Boost services 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Infinite wireless Opportunity is our greatest benefit Our representatives are built to work hard and rise.

We offer defined career ladders and extensive opportunity for upward mobility. Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!Ideal representatives have : High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and / or training An openness to being coachable and a desire to learn new techniques All representatives must have : Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Superb attendance Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays Flexibility with schedule changes every 12-15 weeks Position is on-site and employee must reside within drivable distance Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone Intermediate level of proficiency in Microsoft Office and / or G-suite applications Must be flexible to accommodate changing business requirements

Last updated : 2024-05-06