What are the responsibilities and job description for the OnTech - Field Support Manager position at DISH?
We’re DISH. We’re the ones who pioneered the DVR, commercial-free TV, and live streaming TV with Sling. Based in Colorado, we are founded on the fact that even though technology can help make our lives easier, figuring out what you need and getting it set-up can be complicated – we want to fix that.
With the most trusted and reliable in-home technicians in the business, OnTech Smart Services™ has expanded our scope from satellite TV installations and repair to a wide range of other in-home technology related services. We help people find the best products to meet their personalized needs, professionally install them, and most importantly, teach them how to use and get the most out of these
products.
At OnTech, we make the Smart Home simple.
With the most trusted and reliable in-home technicians in the business, OnTech Smart Services™ has expanded our scope from satellite TV installations and repair to a wide range of other in-home technology related services. We help people find the best products to meet their personalized needs, professionally install them, and most importantly, teach them how to use and get the most out of these
products.
At OnTech, we make the Smart Home simple.
Serve as the sturdy bridge between our central corporate operations and the thousands of field operations teams we have in our customers’ homes daily. We need proven, Field Leaders to help develop and implement strategic programs focused on growing our OnTech Smart Services business, build dynamic training processes that drive quality with every installation/set-up we make, and provide
powerful mentorship and guidance to leaders in a specific geographic territory and make OnTech Smart Services as relevant as possible.
Energy (alot of it), Intelligence, and a strong desire to win is highly regarded in this role. Along with an established leadership philosophy, obsession with technology and its role in our daily lives, record of successfully leading engaged and motivated teams, and an affinity to use every possible detail to deliver results.
In this role, you will:
powerful mentorship and guidance to leaders in a specific geographic territory and make OnTech Smart Services as relevant as possible.
Energy (alot of it), Intelligence, and a strong desire to win is highly regarded in this role. Along with an established leadership philosophy, obsession with technology and its role in our daily lives, record of successfully leading engaged and motivated teams, and an affinity to use every possible detail to deliver results.
In this role, you will:
- Act as an advocate for the customer.
-
Conduct on-site visits to evaluate and coach Field Teams regarding OnTech processes, policies,
and technologies. Develop plans on-site with the Field Teams that will drive the behaviors that deliver results. - Coach and train Field Teams on current and new processes, policies, and technologies.
- Assist the OnTech Installation Specialists in supporting the field via ZINC.
- Monitors and responds to issues with regard to all customer-impacting activities.
- Manage operational performance and deliver continuous process improvement.
- Take the initiative to start, manage, and deliver multiple objectives under tight and/or ambiguous time frames.
- Communicate regularly with Executive, Regional, and Corporate Leadership to determine and develop business priorities.
#LI-SE1
Additional requirements:
Bachelor’s degree from four-year College or University strongly preferred and 5 years related
experience; including 2 years supervisory/management experience and/or training; or equivalent combination of education and experience.- A strong competency in leading, developing, mentoring, and coaching
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by our Field Teams
- Excellent presentation, facilitation and communication skills
- Willingness to work flexible hours, including weekends and travel up to 50% of your time
- Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record.
Additional Benefits:
-
Insurance Benefits including Medical, Dental, and Vision
- HSA contributions of up to $520/year by taking the tobacco free pledge, health assessment, and enrolling in online Rx and Virtual Visits
- 401(k) retirement plan with company-match vested funds of $.50 per dollar up to $2,500/year plus generous profit sharing
- Stock Purchase Plan - option to acquire DISH stock at 15% discounted rates
- Deep discounts with Smart Home Services products such as soundbars, routers, and smart cameras/doorbells
- Tuition Reimbursement of up to 75% of eligible expenses up to $2,000 per year at an accredited college or university after 90 days of employment plus discounts with several universities we’ve partnered with
- DISH is committed to putting safety first by providing all personal protective equipment, including masks, gloves, protective eyewear and sanitizing solutions. Additionally, we train our technicians on current COVID protocols, stringent cleaning practices and how to limit one-on-one interactions while servicing customers’ homes.
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