What are the responsibilities and job description for the Operations Manager position at DISH?
Our dedication to customer experience is paying off: in 2022, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fifth year in a row.
This is an exciting opportunity to independently manage a complex business while building a career path to multi-site senior level leadership opportunities. As the senior site leader, the Operations Manager is responsible for the overall success of the facility by directing employee activity to achieve performance goals. If you are a strong leader with management experience, excellent interpersonal skills, and a customer service focus, then this management role is a great opportunity to advance your career!
As an Operations Manager you will be responsible for overseeing facility operations while leading, mentoring, and directing managers and service technicians.
Specific management duties:
- Directing employee activity, which can involve hands-on guidance in the field, to achieve performance goals for the location;
- Building a high performance work team to deliver an advanced level of quality and service in all daily activities;
- Working in conjunction with senior leadership and utilizing financial data to drive performance improvements;
- Creating excitement and engaging all employees in new business opportunities and strategies;
- Generating programs and practices that deliver a high level of customer satisfaction;
- Creating, fostering and maintaining strategic business relationships within market, region and company.
This Operations Management role is very hands-on. It requires a leader who leads by example, and is proactive as well as strategic. The success of the Operations Manager is based on the performance of their team so it is essential that you have the confidence and ability to effectively coach, train, and develop team members. We are looking for an individual who thrives in a fast-paced changing environment and is eager to grow and develop with our company.
Additional management requirements:
- Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience; or equivalent combination of education and experience;
- Flexibility, innovation and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment;
- Ability to effectively respond to and interact with staff at all levels of the organization;
- Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills;
- Willingness to work flexible schedules including weekends, holidays and evenings.
At Dish Network, we are proud to offer a competitive salary as well as a full benefits package and bonus opportunity.
- Performance bonus (up to $30,000 a year)
- Medical, dental, vision
- 401(k) with company match
- Paid Time Off
- Profit sharing
- Tuition reimbursement
- Complementary Dish Network programming
Benefits
Salary : $30,000 - $57,500
