Retention Representative - Paid Training

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling!

Job Duties and Responsibilities

The Retention Representative position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. DISH provides the training, development and tools to be successful.

Key Responsibilities

• Successfully sell DISH and Boost products and services to new and existing customers
• Assess each customer’s needs and offer the best value
• Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
• Effectively manage time, open to learning new methods and looking to advance as a sales contributor
• Build and maintain customer relationships
• Document customer information including demographic, billing, etc.
• Provide excellent customer service, listen to the customer and ensure their satisfaction

What’s In It for You? 

Uncapped Commission and No Cold Calling, Ever.

At DISH, our Retention Representatives handle 100% inbound calls. We give you the best tools, products and services on the market to fast-track your career. It’s all part of how DISH sets you up for success.

Compensation

$17.25/hour base pay plus uncapped commission. Target compensation is $64,000/year, with the potential to earn significantly more based on performance. Top performers make well over six figures annually! You’ll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

You’ll also receive:

• Paid training and ongoing development to maximize your career potential
• Medical, dental and vision insurance benefits 
• Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement
• Complimentary DISH TV programming at your home, plus deeply discounted Sling TV, Boost Mobile and Boost Infinite plans
• Rewards and Recognition program offering food days, high-value prizes, elaborate trips and so much more

Skills, Experience and Requirements

• Excellent verbal, written and interpersonal communication skills
• High school diploma; college graduates preferred
• Pre-employment screen, which may include a drug test 
• Must be able to work full-time, on-site in one of our Direct Sales facilities
• Must have open availability to work provided schedules
• Have a smartphone or other device with an active network connection

Environment

• On-site location
• Desk position
• Full-time schedule provided post-offer - variable hours which include weekends and holidays
• Ability to bid on available work schedules based on performance, attendance and quality assurance

Salary Ranges

Compensation: $17.25/Hour
Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

 

The base pay range shown is a guideline. Individual total 

compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

 

This will be posted for a minimum of 3 days or until the position is filled.

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About the Company:
DISH

Our Vision is to change the way the world communicates. Our Mission is to connect people and things.

We’re DISH. We’re the ones who pioneered the DVR and commercial-free TV. Colorado-born and family-owned, DISH has proudly served America since 1980. We make a point of listening to our customers and giving them what they want in an industry notorious for ignoring people. Of course, we’re proud of our past accomplishments, but our true excitement lies in the future.

DISH is our core business, but we’re also focused on growth with TV services like Sling, which reimagines the way people watch TV. We’re redefining the future of communication and connectivity too, with wireless spectrum and the Internet of Things. Nothing is out of our reach, and the opportunity to shape the future of entertainment and technology has never been more tangible.

WHO WE'RE LOOKING FOR
At DISH, we know that skills can be taught but a true fit is so much more than that.

We look for three main things when hiring:
ENERGY, INTELLIGENCE, and NEED TO ACHIEVE.

We want curious people with a positive attitude who are willing to put forth the effort to achieve something great in their career. We are not afraid of change. Whether it be technology, business, or culture, we are willing to learn, innovate, and admit mistakes. We do this so we can lead.

We have the energy, intelligence, and desire necessary to change the future of entertainment technology. Do you?

Company Size:
10,000 employees or more

Industry:
Telecommunications Services

Founded:
1996

Website:
https://www.dish.com/