Associate

Orlando, FL Full Time
POSTED ON 5/20/2024

About the Role & Team

The Global Sales Contact Center (GSCC) is part of the Disney Vacation Club and is looking for someone who loves to connect with people by phone or virtually.

If you can easily strike up a conversation with others and have influence in a brief time, this role might be for you!

Disney Vacation Club (DVC) is a vacation ownership / timeshare that gives guests the ability to enjoy Disney vacations and travel experiences around the globe, for many years to come.

Promoting the Disney Vacation Club is a true team effort, but it all begins with You by bringing the idea to our Guests while they are at home or having fun throughout the Walt Disney World property.

DVC Associates will earn a guaranteed hourly rate of pay plus Variable Pay so if you are thinking this is for you, please apply today!

If selected for this role, you will report to the DVC Sales Experience Manager.

This is a Full-Time role.

What You Will Do

As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests, over the phone, to share more about the benefits of the Disney Vacation Club and membership.

Your role will be a blend of sales persuasion and service excellence focusing on the integrity of the sales process.

Responsibilities

Inspire and invite guests to learn more about DVC while they are on vacation at Walt Disney World, all via telephone skills.

Schedule appointments with our sales team members.

Improve opportunities to increase sales revenue by generating leads following our calling scripts and conversation guidelines.

Make outbound phone calls, assist with inbound calls as well as other virtual responsibilities with a changing work environment to achieve sales goals.

Overcome objections and apply persuasive skills to promote DVC and the different ways to learn about the DVC membership benefits.

Convey information clearly and concisely to optimize guest time while on the phone.

Share your passion and knowledge of everything Disney with our Guests (as needed).

Required Qualifications & Skills

1 year experience with Guest interactions in a comparable sales center or call center environment.

Strong computer technical skills and self-discipline to remain on task as you consistently make outbound calls to engage guests.

Proficiency with computers, Windows-based systems, and additional technical applications for call center efficiencies.

Willingness to make outbound calls to achieve sales and lead generation targets.

Available to work weekends, holidays, daytime, and / or late evening.

Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch / breaks, and punctuality.

At-home professional work environment conducive to making phone calls (equipment provided).

A history of taking initiative and being a self starter.

Written and verbal communication skills.

Required Home Office Environment

A dedicated home office.

Ability to work in a hybrid environment (home and office) located in proximity to the Walt Disney Resort.

You must have access to a desk with proper working space in a room that is free from loud and / or background noise that could be heard by guests on the phone.

A high-speed, reliable broadband internet connection meeting the following speeds : 100MBPS download / 50MBPS upload minimum.

In-home electric power and surge protector power bar to allow equipment to function accurately.

Preferred Qualifications

Multi-lingual (Spanish, Portuguese, Japanese)

Knowledge of Disney Vacation Club.

Understanding of the Walt Disney Parks & Resorts standards and expectations.

Prior sales experience and knowledge of the sales process.

Education

High School Diploma or GED Required

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide.

LI-MM4 #DXMedia

Last updated : 2024-05-20

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Associate career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$74,086 - $89,826
Income Estimation: 
$93,233 - $114,569
Income Estimation: 
$50,829 - $79,932
Income Estimation: 
$111,180 - $174,632
Income Estimation: 
$88,450 - $241,560
Income Estimation: 
$98,347 - $136,216
Income Estimation: 
$42,397 - $58,856
Income Estimation: 
$48,754 - $71,975
Income Estimation: 
$48,815 - $63,932
Income Estimation: 
$54,317 - $77,655
Income Estimation: 
$35,455 - $49,717
Income Estimation: 
$42,397 - $58,856

Sign up to receive alerts about other jobs with skills like those required for the Associate.

Click the checkbox next to the jobs that you are interested in.

  • Business Development Skill

    • Income Estimation: $64,989 - $105,435
  • Competitor Analysis Skill

    • Income Estimation: $64,867 - $82,481
    • Income Estimation: $65,246 - $88,534
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Associate jobs in the Orlando, FL area that may be a better fit.

Associate

The UPS Store, Orlando, FL

Associate

HomeGoods, Altamonte Springs, FL