What are the responsibilities and job description for the Help Desk Analyst position at Distribution Management?
Help Desk Analyst
Candidates for this position must have strong problem solving, customer service, and communication skills (both written and oral). Excellent organizational skills are necessary for this fast-paced position.
Responsibilities:
- Provide first line support for any information technology issues and problems
- Aid by phone, email and/or using a ticket management system
- Performs installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral devices (printers, scanners, monitors)
- Administer Active Directory, maintaining users, computers, and permissions
- Suggest improvements to process, is a knowledge resource for other team members
- Escalate problems as required
- Will be required to be part of on-call rotation
- Take on projects as assigned
Key Competencies:
- Must be able to think independently to troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
- Customer Service
- Planning and Organizing
- Problem Solving
- Time Management
- Windows (windows 7, server 2008r2, 2012, 2003)
- Office Products (Word, Excel, PowerPoint)
- Wireless and wired networking basics
About Distribution Management
Headquartered in the Missouri Research Park in St. Charles, MO, Distribution Management is a national technology, fulfillment and distribution provider specializing in automated order handling, managed supply services, wholesale services and ecommerce fulfillment. DM (Distribution Management) can reach 99% of the U.S. within one to two days and some international destinations within three days from its five strategically located distribution centers. DM’s order accuracy rate of 99.9% is reflective of its focus on operational excellence, efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation, and real-time reporting. To learn more, visit www.distributionmgmt.com.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekdays
- Weekends as needed
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Hybrid remote in Saint Charles, MO 63304
Salary : $50,000
