Billing Specialist

Title: Billing Specialist

Duration: 06 months (possibility of extension and converting into FTE)

Location: Pittsburgh, PA

Position Summary:

· The candidate supports the Collections team with daily administrative duties such as reviewing orders to release and obtaining support such as Dun and Bradstreet reports and Bank References.

· They will also communicate with the customer, customer service and sales in regard to the order release.

Key Responsibilities:

· Support collectors in the order release process.

· Communicate professionally, both written and verbal

· Effectively manage a high volume of email communication and phone contact

· Have strong working knowledge of customer billing platforms and client’s internal systems that allow problem identification and solution

· Proficiency in key Excel functions that will drive collection efficiencies with our customers

· Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

· Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

· Drive accountability by escalating delinquency issues within the customer

· Ability to react to and effectively manage changes in priorities based on business need

· Formulate a course of action to consistently accomplish or outperform established goals

· Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default

· Ability to work with minimal supervision; following guidelines and company policy

· Support development and implementation of on-boarding content for new team members

· Use Practical Process Improvement techniques to identify and solution problem root cause

· Mentor and support other team members

· Perform other duties as required to support customers, sales and other areas of the organization

Minimum Requirements/Qualifications:

· Bachelor’s degree in a business field preferred.

· Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail Goal oriented

· Possesses a high degree of integrity

· Administrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

· Ability to work effectively with other team members in an open environment

· Proficiency in programs with Office tools, Oracle, Cognos

Job Types: Full-time, Contract

Pay: $18.00 - $23.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pittsburgh, PA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• customer billing platforms: 1 year (Preferred)
• Office suite (Excel, word): 1 year (Preferred)

Work Location: One location