HR Onboarding Specialist (Bilingual)

Job Title: HR Onboarding Specialist (Bilingual - Spanish)

Location: Tampa, FL

Duration: 12 months contract with possible extension/ conversion

Job Responsibilities:

• Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles.
• Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System
• Maintenance of system data during non-employee life cycle.
• Investigate data.* Understand and ensure compliance against Policies regarding non-employee management.
• Follow documented processes regarding non-employee management.
• Working as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
• Acting as the first point of contact for queries from clients and escalating as appropriate for resolution.
• Managing a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
• Delivering/enhancing process improvements, automation, quality/controls around operational and team excellence.
• Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
• Ensuring all data quality issues are being taken care of as per the Data Quality program.
• Responsible to build the projects contracts into vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
• Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.
• Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.

KNOWLEDGE/EXPERIENCE

• Previous Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems.
• Minimum 2 Years’ experience of working in an admin or business office environment with the use of in-house computer systems.
• Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
• Experience of using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
• Technical/associate degree in Business Administration.
• Risk and control knowledge.

SKILLS

• Ability to learn new applications quickly.
• Able to grasp and master new requirements and related knowledge.
• Relationship Management.
• Strong time management skills (able to handle 150-250 emails in a daily basis).
• Ability and experience working in a fast paced, high pressure environment that requires you to answer to customers inquiries within 24 hours.
• Ability to multi-task on a consistent basis.
• Strong problem-solving capabilities.
• Excellent written and oral communication skills in English and Spanish.

Job Types: Full-time, Contract

Pay: $28.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Multiple Locations