Front Desk Agent/F&B Service (limited)

Our private 21 1960s French beach culture petite boutique hotel in Palm Springs is hiring an energetic, hospitality driven individual to be our Thursday, Friday, Saturday and Sunday 11-7pm Front Desk and limited F&B Server.

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. -- --Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties and limited food and beverage service. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

In addition, Front Desk agents also assist with a limited menu and beverage services during their shift. Our private hotel offers breakfast and lunch daily to our guests. We are a very team-oriented environment who is seeking a potential staff member that is professional, personable, have-the-ability to work with a small team. We are looking for a trained individual who is a team player with a positive attitude.

Candidates must be reliable, dependable, and act with integrity at work. Small Event experience is a plus with possibilities for additional event hours. Communication with Operations Manager and the team on a daily basis is key. Professional attitude while effectively and efficiently preparing and executing standardized recipes in a safe manner. Be familiar with the correct operation of kitchen equipment and appliances. Maintain high safety and sanitation standards throughout the entire kitchen area. Proactively stock items upon arrival from vendors, produce, dry goods. Responsible for station preparation, execution, breakdown, sanitation.

Follow directions to provide quality plate presentation procedures.

This is an outstanding opportunity to become part of a well-established, successful hotel that has received numerous awards in the industry. We look forward to hearing from you

QUALIFICATIONS:

• 21 years old and over
• High School diploma or equivalent required; College course work in related field helpful.
• 3 years’ Experience in a hospitality and/or Restaurants.
• Must be comfortable with F&B and Cocktail creation.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must have a valid Riverside County Food-handlers card or be able to pass online exam.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Ability to perform numerical operations using basic counting adding, subtracting multiplying and dividing.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos.
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
• An operational knowledge of Microsoft Office suite
• Already have to be willing to take a food-handlers certificate. Company will pay for new license.
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays.
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• Ability to participate in the creation of an enjoyable work environment.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Attendant position will include, but not limited to preparation and plating of food, daily cleaning responsibilities as well as the preparation of wine, beer and cocktails within our beverage program.
• Maintain regular attendance in compliance with Dive Palm Spring’s standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Dive Palm Spring’s policies standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Dive Palm Spring’s standards; maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Dive Palm Spring’s performance standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Prepare and serve guests with food and beverage requests. Including cocktail creation. Employer will pay for food handlers permit, as needed.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Ability to prepare and serve guests a limited menu and beverages.
• Be familiar with all Dive Palm Spring’s policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed deliver guest items such as luggage, messages, packages, amenities or other items requested by guests or team members.
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds.

Job Type: Part-time

Pay: From $18.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Palm Springs, CA 92264: Reliably commute or planning to relocate before starting work (Required)

Experience:

• hospitality and/or food service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $19 - $-1